Client Concierge

Chewy Vet Care is a pioneering veterinary practice that redefines pet healthcare by integrating technology, exceptional care, and a supportive work environment. As part of Chewy, a leading pet e-commerce and services company, Chewy Vet Care is dedicated to creating a seamless and compassionate veterinary experience for pets and their parents alike. This comprehensive practice offers personalized, patient-centric care, with a mission to become the most trusted and convenient destination for pet parents everywhere. Established with the vision of changing veterinary care from the ground up, Chewy Vet Care opened its doors in early 2024, featuring state-of-the-art equipment and purpose-built technology that enables veterinary professionals to deliver the highest standard of medicine and service.

This full-time Client Concierge role is an integral part of the Healthcare Practice Team. In this position, you will be the face of the veterinary practice, managing all patient intakes and client-facing interactions with empathy, professionalism, and efficiency. You will work closely with veterinarians, veterinary technicians, assistants, and practice managers to ensure a smooth, collaborative, and client-focused environment. Your responsibilities will include supporting the practice's operational needs by handling communications, managing inventory requests, and maintaining cleanliness and organization within the workspace. This role blends customer service with clinical support, utilizing advanced Practice Information Management Systems (PIMS) and adhering to the practice's Standard Operating Procedures (SOP) and Standards of Care (SOC).

At Chewy, culture is paramount. The company prioritizes a customer- and team member-centric workplace that fosters growth, collaboration, and respect. The Client Concierge role offers a dynamic and fast-paced environment where you can make a meaningful impact by delivering a WOW experience to pet parents and their beloved animals. With competitive hourly pay ranging from $14.18 to $21.39, eligibility for 401(k) benefits, and flexible scheduling options designed to fit various lifestyles, Chewy Vet Care supports the work-life balance and professional development of its team members. Additional benefits include extensive insurance coverage, parental leave, family services, telemedicine access, pet adoption reimbursement, employee assistance programs, and discounts on pet insurance and products, all designed to enhance the quality of life for team members and their families.

Joining Chewy Vet Care means becoming part of a forward-thinking company that values diversity, inclusion, and equal opportunity. The practice actively supports team members with disabilities and accommodates religious and other needs during the hiring and employment processes. This role requires full engagement in the practice's self-development courses and compliance training to maintain the highest standards of care and service in the veterinary field.

The Client Concierge role at Chewy Vet Care is not just a front desk position; it is a chance to be a vital part of a transformative veterinary care model that prioritizes compassion, innovation, and community. If you are passionate about helping pets and their owners and thrive in a fast-paced, ever-evolving environment, this opportunity offers a fulfilling career path with growth potential and the satisfaction of contributing to an industry leader that truly cares about its people and the pets it serves.