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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $14.18 - $21.39
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Vision Insurance
Dental Insurance
Life insurance
Disability insurance
Hospital Indemnity insurance
critical illness insurance
accident insurance
Parental leave
Family services benefits
backup dependent care
flexible spending accounts
telemedicine
pet adoption reimbursement
Employee assistance program
Employee Discounts
Job Description
Chewy Vet Care is a pioneering veterinary practice that redefines pet healthcare by integrating technology, exceptional care, and a supportive work environment. As part of Chewy, a leading pet e-commerce and services company, Chewy Vet Care is dedicated to creating a seamless and compassionate veterinary experience for pets and their parents alike. This comprehensive practice offers personalized, patient-centric care, with a mission to become the most trusted and convenient destination for pet parents everywhere. Established with the vision of changing veterinary care from the ground up, Chewy Vet Care opened its doors in early 2024, featuring state-of-the-art equipment and purpose-built... Show More
Job Requirements
- 1-2 years working in a customer-focused environment, veterinary preferred
- Strong ability to connect with clients and demonstrate empathy and compassion
- Excellent social, verbal / written communication, observational, and analytical skills
- Passionate about helping people and pets with empathy and excellent customer service focus
- Thrives in a fast paced, self-starter environment
Job Qualifications
- 1-2 years working in a customer-focused environment, veterinary preferred
- Strong ability to connect with clients and demonstrate empathy and compassion
- Excellent social, verbal / written communication, observational, and analytical skills
- Passionate about helping people and pets with empathy and excellent customer service focus
- Thrives in a fast paced, self-starter environment
Job Duties
- Focus on embodying the Chewy Vet Care culture to work collaboratively with your peers and delivering the pet parent WOW experience within the practice, providing stellar service and communication, in addition to supporting your practice’s veterinarians, veterinary technicians, veterinary assistants, and practice manager
- Responsible for handling all patient intakes and providing all front-end client-facing interactions
- Perform customer service skills to assist pet parents with providing medical care to their pet, resolving any issues promptly
- Apply integrated technology including being proficient using the corresponding Practice Information Management System (PIMS) for the role
- Understand and follow the practice’s Standard Operating Procedures (SOP) and Standards of Care (SOC)
- Act responsibly given the pharmacy holdings
- Assist Practice Manager with communicating on inventory needs
- Clean workspaces after every patient interaction
- Participation in self-development courses and Chewy Vet Care required compliance training
- Perform related duties and assignments as directed by management
- May be required to work weekends, position may require some travel
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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