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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $14.18 - $21.39
Work Schedule
Weekend Shifts
Benefits
Medical insurance
RX coverage
Vision Insurance
Dental Insurance
Life insurance
Disability insurance
hospital indemnity
critical illness insurance
accident insurance
Parental leave
Family services benefits
backup dependent care
flexible spending accounts
telemedicine
pet adoption reimbursement
Employee assistance program
Employee Discounts
Paid Time Off
Paid holidays
Job Description
Chewy is a leading online retailer specializing in pet food and other pet-related products and services. Known for its commitment to customer satisfaction and innovation, Chewy has expanded into veterinary care through Chewy Vet Care, a comprehensive veterinary practice launching new clinics in early 2024. Chewy Vet Care focuses on delivering personalized, patient-centric veterinary services, revolutionizing the traditional veterinary care experience by integrating advanced technology and a people-first work environment. This approach not only enhances care for pets but also fosters a supportive and collaborative atmosphere for veterinary teams. Chewy Vet Care’s mission is to become the most trusted and... Show More
Job Requirements
- 1-2 years working in a customer-focused environment, veterinary preferred
- Strong ability to connect with clients and demonstrate empathy and compassion
- Excellent social, verbal, written communication, observational, and analytical skills
- Passionate about helping people and pets with empathy and excellent customer service focus
- Thrives in a fast paced, self-starter environment
- Standing or walking up to 80% per shift
- Frequently lift up to 50 pounds
- Frequently lift up to 70 pounds using an optional team lift
- Rarely lift greater than 70 pounds using a team lift
- Stand, push, pull, carry, squat, and kneel
Job Qualifications
- 1-2 years working in a customer-focused environment, veterinary preferred
- Strong ability to connect with clients and demonstrate empathy and compassion
- Excellent social, verbal, written communication, observational, and analytical skills
- Passionate about helping people and pets with empathy
- Thrives in a fast-paced, self-starter environment
Job Duties
- Focus on embodying the Chewy Vet Care culture to work collaboratively with peers and deliver the pet parent WOW experience
- Handle all patient intakes and provide front-end client-facing interactions
- Apply strong social and communication skills to engage actively with pet parents
- Perform customer service to assist pet parents in providing medical care and resolving issues
- Use Practice Information Management System (PIMS) proficiently
- Follow Standard Operating Procedures (SOP) and Standards of Care (SOC)
- Act responsibly with pharmacy holdings
- Assist Practice Manager with inventory communication
- Clean workspaces after patient interactions
- Participate in self-development courses and compliance training
- Perform related duties as directed
- May work weekends and require some travel
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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