Client Concierge

Chewy is a leading company revolutionizing the veterinary care experience by creating a supportive and innovative environment where veterinary teams can thrive. With the launch of new veterinary practices in 2024, Chewy Vet Care aims to offer personalized, patient-centric veterinary services through state-of-the-art facilities equipped with advanced technology and equipment. The company fosters a culture that prioritizes both the wellbeing of pets and the professionals caring for them. Chewy Vet Care is committed to becoming the most trusted and convenient destination for pet parents and partners everywhere. This opportunity offers a full-time Client Concierge position within the Healthcare Practice Team, providing a customer- and team member-centric workplace that emphasizes collaboration, communication, and compassionate care.The Client Concierge will take part in a practice designed by veterinarians to ensure the best medicine and care are delivered to pets. This role involves being the primary client-facing team member responsible for all patient intakes and interactions with pet parents. The position requires strong social skills to engage with clients empathetically and efficiently. The Concierge will support veterinarians, veterinary technicians, assistants, and the practice manager by providing stellar service and facilitating smooth operations of the practice. This includes using the Practice Information Management System (PIMS), adhering to Standards of Care and Standard Operating Procedures, and responsibly handling pharmacy holdings. The role is also integral in communicating inventory needs and maintaining clean, organized workspaces after every patient interaction. Candidates will receive competitive hourly wages ranging between $14.18 and $21.39, influenced by experience, education, and location. The position also offers 401k benefits and is part of a broader support system that includes medical, vision, dental, life, disability insurance, and many additional employee benefits. Chewy invites passionate individuals who are committed to excellence in veterinary care and client service to join a team that values empathy, professional development, and work-life balance. Weekend work and occasional travel may be required, emphasizing the dynamic and active nature of this clinical role that supports both pets and their families with care and professionalism.