Client Concierge

It's A Secret Med Spa is a prestigious medical spa brand with locations nationwide dedicated to empowering individuals by enhancing their natural beauty through advanced injectable treatments, laser technologies, and aesthetic services. With a commitment to excellence, this organization focuses on delivering high-performance, innovative beauty solutions in a professional and welcoming environment. It’s A Secret Med Spa fosters a culture where passionate, positive, and polished individuals thrive. Their unique approach combines the latest in medical aesthetics with personalized client experiences to ensure every person feels confident and unstoppable in their daily life. As a rapidly growing company in the aesthetics industry, they emphasize ongoing staff development and offer dynamic opportunities for career growth within their vibrant team. Benefits include a competitive base salary plus commission, paid time off, multiple health insurance plans, dental and vision coverage, employer-paid short-term and long-term disability insurance, employee discounts, 401k retirement plans, tuition reimbursement, and a referral bonus program that rewards team collaboration and growth.

The Client Concierge role at It's A Secret Med Spa embodies the frontline of client interaction and patient intake, playing a crucial role in creating positive and memorable experiences for clients from the moment they arrive. This position is key in managing the day-to-day operations at the front desk while supporting the med spa providers and management team. The Client Concierge warmly greets clients in person and over the phone, providing essential knowledge about the comprehensive range of services offered, such as injectables and laser treatments. Responsibilities include managing check-ins and check-outs, handling appointment scheduling, overseeing inventory and supply stocking, and maintaining a professional and clean environment throughout the facility. The role demands excellent communication skills, a friendly and energetic approach, strong multitasking ability, and a commitment to patient confidentiality in line with HIPAA regulations. Additionally, the Client Concierge must be comfortable using point-of-sale systems and Microsoft applications, have flexibility to work weekends, and be capable of physical tasks including prolonged standing and lifting up to 50 pounds. This position is perfect for motivated individuals who thrive in team-oriented settings and are eager to contribute to an exciting culture while advancing their skills in the medical aesthetics industry. Joining It's A Secret Med Spa means becoming part of a big, fabulous family committed to making a real difference in people’s lives by elevating their natural beauty and confidence.