Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
competitive benefits
Scheduling options
collaborative work environment
Professional development opportunities
comprehensive training
Job Description
Chewy Vet Care is a pioneering veterinary healthcare service provider dedicated to reshaping the veterinary care experience by cultivating a supportive environment where veterinary teams can thrive. Established with a strong commitment to innovative, high-quality pet healthcare, Chewy Vet Care launched new veterinary practices in early 2024, featuring state-of-the-art equipment and technology designed by veterinarians. These purpose-built practice environments enable veterinary professionals to focus on delivering exceptional medical care and personalized attention to pets and their parents. As an industry leader, Chewy Vet Care emphasizes a customer- and team member-centric workplace that promotes collaboration, career development, and a shared mission... Show More
Job Requirements
- 1-2 years working in a customer-focused environment, veterinary preferred
- Strong ability to connect with clients and demonstrate empathy and compassion
- Excellent social, verbal, written communication, observational, and analytical skills
- Passionate about helping people and pets with empathy and excellent customer service focus
- Thrives in a fast-paced environment
- Ability to stand or walk up to 80% per shift
- Ability to frequently lift 50 to 70 pounds using an optional team lift
- Ability to occasionally lift over 70 pounds using a team lift
- Ability to stand, push, pull, carry, squat, and kneel
Job Qualifications
- 1-2 years working in a customer-focused environment, veterinary preferred
- Strong ability to connect with clients and demonstrate empathy and compassion
- Excellent social, verbal, written communication, observational, and analytical skills
- Passionate about helping people and pets with empathy and excellent customer service focus
- Thrives in a fast-paced, self-starter environment
Job Duties
- Focus on embodying the Chewy Vet Care culture to work collaboratively with your peers and deliver the pet parent WOW experience within the practice
- Responsible for handling all patient intakes and providing all front-end client-facing interactions
- Perform customer service skills to assist pet parents with providing medical care to their pet and resolve any issues promptly
- Apply integrated technology including proficiency with Practice Information Management System (PIMS)
- Understand and follow the practice’s Standard Operating Procedures (SOP) and Standards of Care (SOC)
- Act responsibly given the pharmacy holdings
- Assist Practice Manager with communicating on inventory needs
- Clean workspaces after every patient interaction
- Participate in self-development courses and Chewy Vet Care required compliance training
- Perform related duties and assignments as directed by management
- May be required to work weekends and some travel
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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