Client Concierge

Centennial, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $35,367.91 - $42,227.83

Benefits

competitive benefits

Scheduling options fitting different lifestyles

collaborative work environment

Comprehensive training and development opportunities

supportive team culture

Opportunity for career growth

employee wellness initiatives

Job Description

Chewy Vet Care is revolutionizing the veterinary care experience by establishing a culture and environment where veterinary teams can thrive daily. The company is preparing to launch new veterinary practices in early 2024, designed from the ground up by veterinarians and equipped with advanced technology to enhance medical care and patient outcomes. Chewy Vet Care focuses on delivering personalized, patient-centered veterinary services. The mission is to become the most trusted and convenient destination for pet parents and partners everywhere, emphasizing a workplace that is customer- and team member-centric.

The full-time Client Concierge role is an integral part of Che... Show More

Job Requirements

1-2 years working in a customer-focused environment, veterinary preferred
Strong ability to connect with clients and demonstrate empathy and compassion
Excellent social, verbal / written communication, observational, and analytical skills
Passionate about helping people and pets with empathy and excellent customer service focus
Thrives in a fast paced, self-starter environment

Job Qualifications

1-2 years working in a customer-focused environment, veterinary preferred
Strong ability to connect with clients and demonstrate empathy and compassion
Excellent social, verbal / written communication, observational, and analytical skills
Passionate about helping people and pets with empathy and excellent customer service focus
Thrives in a fast paced, self-starter environment

Job Duties

Focus on embodying the Chewy Vet Care culture to work collaboratively with your peers and delivering the pet parent WOW experience within the practice, providing stellar service and communication, in addition to supporting your practice’s veterinarians, veterinary technicians, veterinary assistants, and practice manager
Responsible for handling all patient intakes and providing all front-end client-facing interactions
Perform customer service skills to assist pet parents with providing medical care to their pet, resolving any issues promptly
Apply integrated technology including being proficient using the corresponding Practice Information Management System (PIMS) for the role
Understand and follow the practice’s Standard Operating Procedures (SOP) and Standards of Care (SOC)
Act responsibly given the pharmacy holdings
Assist Practice Manager with communicating on inventory needs
Clean workspaces after every patient interaction
Participation in self-development courses and Chewy Vet Care required compliance training
Perform related duties and assignments as directed by management
May be required to work weekends, position may require some travel

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: