Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Work Schedule
Rotating Shifts
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Professional Development
Job Description
The Virginia Aquarium & Marine Science Center is a renowned institution dedicated to inspiring conservation of the marine environment through education, research, and sustainable practices. Located in Norfolk, Virginia, the Aquarium is a popular destination for families, school groups, and tourists eager to experience marine life up close. Known for its interactive exhibits, engaging educational programs, and commitment to marine conservation, the Virginia Aquarium offers a vibrant and dynamic work environment where passion for nature and customer service come together. As a mission-driven organization, it emphasizes collaboration, innovation, and creating memorable experiences for its visitors. The Aquarium attracts a diverse... Show More
Job Requirements
- High school diploma or equivalent
- experience in customer service or cashiering
- ability to work weekends and rotating holidays
- strong communication skills
- proficiency with computer systems
- capability to operate point-of-sale systems
- ability to multitask under pressure
- attention to detail
- positive attitude
- willingness to learn
Job Qualifications
- Experience using computers and software for data entry, email communication and scheduling
- proficiency with Microsoft Office Suite (Word, Excel and Outlook) is a plus
- experience with cash handling, point-of-sale systems and basic office equipment
- strong verbal and written communication skills
- a positive, can-do attitude and a passion for customer service
- ability to multitask and stay calm under pressure in a busy environment
- strong attention to detail and a proactive approach to identifying and communicating potential issues
- willingness to learn departmental procedures and contribute to a mission-driven team environment
- flexibility to work weekends, holidays and rotating shifts including summer hours
Job Duties
- Deliver exceptional customer service to guests and members, responding to inquiries via phone, email and in person
- operate a multi-line phone system to provide information about Aquarium events, programs and services
- operate a two-way radio to coordinate with internal staff
- schedule and process group reservations for Aquarium visits, tours, boat trips, educational programs and room bookings
- perform cashiering duties at the admissions desk on a rotating basis, including ticket sales, payment processing, balancing cash drawers and preparing deposits
- lead, support and help train part-time admissions and lobby staff
- perform data entry, maintain membership database and accurate records
- run reports and track attendance and sales data
- resolve guest concerns in a professional and courteous manner
- perform other duties as assigned to support the Guest Services team
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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