Clerical Technician 2 - Receptionist (Gracedale Nursing Home)

Northampton County is seeking a dedicated individual to join Gracedale Nursing Home as a Clerical Technician 2 - Receptionist. Gracedale Nursing Home, located in Northampton County, is a respected long-term care facility known for its commitment to providing quality care and services to its residents. As a county-operated facility, Gracedale prioritizes a supportive and inclusive work environment that values professionalism, teamwork, and compassionate service to the community.

The Clerical Technician 2 - Receptionist position is a vital role within the nursing home, serving as the initial point of contact for residents, visitors, and staff. This role not only represents the public face of the facility but also supports the Business Office by performing diverse clerical duties. The receptionist will greet guests warmly, manage telephone communications efficiently, provide information and directions, handle mail operations, and support resident financial transactions. The role demands a high level of professionalism and customer service skills, as well as the ability to maintain confidentiality and composure in a busy environment.

Reporting directly to the Business Office Manager, the Receptionist is responsible for maintaining smooth operation of the reception desk and assisting in the day-to-day administrative tasks. This includes managing incoming and outgoing mail, operating the Resident Bank, handling cash receipts, and performing routine clerical activities such as data entry, filing, faxing, and preparation of reports. The receptionist may also be involved in health safety protocols, including COVID-19 visitor screenings, ensuring the overall safety and compliance of the facility.

Ideal candidates will have at least one year of clerical experience that involves substantial customer service, with basic proficiency in office software like Microsoft Office. Strong communication skills, the ability to multitask, and the capacity to handle sensitive information with discretion are essential. The physical aspect of the job requires daily activities such as walking, sitting, talking, hearing, and occasional lifting of up to 25 pounds.

Northampton County is committed to equal employment opportunity and fosters an environment where all employees are treated fairly without regard to race, gender, age, disability, or other protected status. Employees in this position will be offered competitive benefits and the opportunity to work in a stable, supportive government environment with a clear career service designation. The position is classified as non-exempt under the Fair Labor Standards Act, making it eligible for overtime, and carries a pay grade of CS/GR13 within a non-union status structure.

This position offers an excellent opportunity for individuals seeking a fulfilling clerical role in the healthcare field with Northampton County. If you are organized, personable, and committed to exceptional customer service, your skills will be highly valued at Gracedale Nursing Home. For applicants interested in this role, a comprehensive application highlighting education, certifications, and work history is essential for consideration, reflecting the county’s careful and thorough vetting process to ensure the best candidates are selected to serve the community.