Clerical Technician 2 - Receptionist (Gracedale Nursing Home)
Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $34,678.00
Work Schedule
Standard Hours
Benefits
Dental Insurance
Employee assistance program
Flexible spending account
Health Insurance
Health savings account
Life insurance
Paid Time Off
Retirement Plan
Tuition Reimbursement
Vision Insurance
Job Description
Gracedale Nursing Home is a well-established long-term care facility dedicated to providing compassionate and comprehensive care to its residents in Northampton County. Known for its commitment to maintaining a supportive and respectful environment, Gracedale offers a range of healthcare services designed to meet the diverse needs of its elderly population. The facility operates within a framework of high standards, ensuring that each resident receives personalized attention and assistance from a dedicated team of professionals. As a county-run institution, Gracedale Nursing Home emphasizes equal employment opportunities and inclusivity, reflecting its commitment to diversity and nondiscrimination in the workplace. The nursing home operates under stringent guidelines to comply with all state and federal regulations, safeguarding resident rights and privacy, including HIPAA compliance. This role is a full-time, in-person position, classified under Career Service with a pay grade of CS/GR13, offering overtime eligibility as it is a non-exempt position.
The Clerical Technician 2 - Receptionist position at Gracedale Nursing Home serves as a critical point of contact for residents, visitors, and staff. This role is essential for maintaining a welcoming atmosphere while performing various clerical and administrative tasks to support the Business Office. The Receptionist acts as the 'Director of First Impressions,' greeting guests with professionalism and warmth, addressing routine inquiries, and directing individuals appropriately as needed. The position requires strong interpersonal and communication skills, both verbal and written, to effectively assist a diverse clientele. Key responsibilities include managing the inbound telephone system, handling voicemail, receiving and distributing mail, operating resident bank transactions, and performing clerical duties such as data entry, filing, and report preparation. The Receptionist must navigate a high-pressure environment with diplomacy and tact, uphold confidentiality with regard to resident information and HIPAA regulations, and contribute to safety measures such as routine COVID-19 visitor screenings when necessary. This role reports directly to the Business Office Manager and does not hold supervisory responsibilities. Employees will engage in a feeding program training to enhance their ability to provide resident support. The ideal candidate will exhibit excellent time management, multitasking capabilities, and familiarity with office equipment and software, including Microsoft Office.
The Clerical Technician 2 - Receptionist position at Gracedale Nursing Home serves as a critical point of contact for residents, visitors, and staff. This role is essential for maintaining a welcoming atmosphere while performing various clerical and administrative tasks to support the Business Office. The Receptionist acts as the 'Director of First Impressions,' greeting guests with professionalism and warmth, addressing routine inquiries, and directing individuals appropriately as needed. The position requires strong interpersonal and communication skills, both verbal and written, to effectively assist a diverse clientele. Key responsibilities include managing the inbound telephone system, handling voicemail, receiving and distributing mail, operating resident bank transactions, and performing clerical duties such as data entry, filing, and report preparation. The Receptionist must navigate a high-pressure environment with diplomacy and tact, uphold confidentiality with regard to resident information and HIPAA regulations, and contribute to safety measures such as routine COVID-19 visitor screenings when necessary. This role reports directly to the Business Office Manager and does not hold supervisory responsibilities. Employees will engage in a feeding program training to enhance their ability to provide resident support. The ideal candidate will exhibit excellent time management, multitasking capabilities, and familiarity with office equipment and software, including Microsoft Office.
Job Requirements
- completion of a high school or general equivalency diploma
- at least one year of clerical work experience with customer service
- successful completion of feeding program training
- ability to use standard office equipment and Microsoft Office
- ability to communicate effectively
- ability to maintain confidentiality
- ability to handle sensitive situations tactfully
- ability to perform basic math
- must be able to lift or move boxes up to 25 pounds
- ability to work in a moderately noisy environment
- must be available to work in person
Job Qualifications
- completion of a high school or general equivalency diploma
- at least one year of general clerical work experience involving a high level of customer service
- basic knowledge of clerical practices and procedures
- ability to use standard office equipment
- basic computer skills including Microsoft Office applications
- excellent communication and interpersonal skills
- skill in gathering information and providing answers
- excellent time management, prioritization, and multitasking skills
- ability to learn necessary software specific to Gracedale Nursing Home
- ability to establish and maintain filing and recordkeeping systems
- ability to maintain composure and handle sensitive situations tactfully
- ability to communicate effectively in English
- ability to perform basic arithmetic operations
Job Duties
- greet guests in a professional, friendly, and hospitable manner
- answer routine questions from employees, residents, and visitors or direct to appropriate staff when necessary
- provide exceptional customer service via telephone, email, or in person
- provide accurate facility directions for visitors
- manage phone system and incoming call flow
- maintain general voicemail messages
- receive, sort, and distribute facility and resident mail
- post all outgoing facility mail
- accept over the counter cash receipts and provide receipts
- operate resident bank during posted hours
- make public announcements over intercom system
- maintain active and archived resident filing system
- perform clerical functions including filing, data entry, report preparation, mass mailings, copying, digitizing, faxing
- demonstrate discretion with resident rights and HIPAA regulations
- perform routine COVID-19 visitor screenings when directed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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