
Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $17.00 - $1.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
H-E-B is a well-established grocery retail company known for its customer-focused approach and commitment to quality. Operating numerous stores primarily in Texas and Mexico, H-E-B serves millions of customers annually with a broad selection of products including fresh foods, pantry staples, and specialty items. Renowned for its community involvement, innovative solutions, and dedication to employee development, H-E-B represents a leader in the supermarket industry with a robust presence in the retail sector.
As a Food Service Representative at H-E-B, you will play a vital role in ensuring the fresh foods departments are well-stocked, clean, and organized, while delivering superior customer service. This position involves daily preparation, packaging, and merchandising of a variety of fresh products, adhering to the highest standards in food safety and sanitation. Working in a fast-paced environment, you will be responsible not only for product quality but also for customer engagement through direct interactions and answering questions about product selection. The role includes executing specific duties depending on the department, such as bakery, deli, or prepared foods, where technical skills related to baking, slicing, and packaging come into play. You will also be expected to manage inventory through established systems, assist with catering orders, and maintain the cleanliness and proper operation of equipment.
This position demands excellent planning and organizational skills as well as the ability to handle multiple tasks efficiently. Success in the role requires a team-oriented mindset and a strong commitment to maintaining a safe and welcoming retail environment. Candidates must be at least 18 years old and possess basic computer literacy, strong communication skills, and a genuine passion for customer service. In addition to meeting company food safety and sanitation standards, each Food Service Representative is expected to uphold operational procedures that sustain H-E-B's reputation for quality and customer satisfaction.
Overall, this job provides a rewarding opportunity to grow professionally within a market-leading retail company. Employees benefit from a stimulating work environment, opportunities to develop new skills, and the chance to contribute directly to the shopping experience of thousands of customers. H-E-B's Food Service Representatives are essential to delivering fresh, high-quality products efficiently while fostering a culture of excellence in retail food service.
As a Food Service Representative at H-E-B, you will play a vital role in ensuring the fresh foods departments are well-stocked, clean, and organized, while delivering superior customer service. This position involves daily preparation, packaging, and merchandising of a variety of fresh products, adhering to the highest standards in food safety and sanitation. Working in a fast-paced environment, you will be responsible not only for product quality but also for customer engagement through direct interactions and answering questions about product selection. The role includes executing specific duties depending on the department, such as bakery, deli, or prepared foods, where technical skills related to baking, slicing, and packaging come into play. You will also be expected to manage inventory through established systems, assist with catering orders, and maintain the cleanliness and proper operation of equipment.
This position demands excellent planning and organizational skills as well as the ability to handle multiple tasks efficiently. Success in the role requires a team-oriented mindset and a strong commitment to maintaining a safe and welcoming retail environment. Candidates must be at least 18 years old and possess basic computer literacy, strong communication skills, and a genuine passion for customer service. In addition to meeting company food safety and sanitation standards, each Food Service Representative is expected to uphold operational procedures that sustain H-E-B's reputation for quality and customer satisfaction.
Overall, this job provides a rewarding opportunity to grow professionally within a market-leading retail company. Employees benefit from a stimulating work environment, opportunities to develop new skills, and the chance to contribute directly to the shopping experience of thousands of customers. H-E-B's Food Service Representatives are essential to delivering fresh, high-quality products efficiently while fostering a culture of excellence in retail food service.
Job Requirements
- 18 years or older
- HS diploma or GED or equivalent
- Knowledge of computer systems and equipment such as PC, symbol, scales, label machine
- Strong customer service skills
- Communication and interpersonal skills
- Reading and writing skills
- Planning and organizing skills
- Ability to work in a fast-paced environment
- Completion of company orientation
- Food safety and sanitation training
- Ability to perform physical tasks specific to the department
- Ability to lift heavy items (up to 55 lbs for deli and 50 lbs for bakery)
- Willingness to work in varied temperature and noise conditions
Job Qualifications
- HS diploma or GED or equivalent
- Knowledge of computer systems and equipment such as PC, symbol, scales, label machine
- Strong customer service skills
- Communication and interpersonal skills
- Reading and writing skills
- Planning and organizing skills
- Ability to work in a fast-paced environment
- Completion of company orientation
- Food safety and sanitation training
Job Duties
- Provides superior customer service
- Takes orders from customers by telephone or in person
- Answers customer questions regarding products
- assists them with selections
- Prepares, packages, and merchandises fresh product effectively
- Slices, packages, labels, rotates, and culls products for poor quality
- Assists in technical areas as needed
- Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
- Cleans and sanitizes display cases
- Operates and maintains equipment properly
- Complies with food safety and sanitation standards
- Complies with department and store operating procedures
- Records production and shrink to aid in production planning
- Takes care of service counter customers
- Uses ordering system applications
- Performs inventory management processes
- Ensures catering orders are prepared and ready for customer pickup
- Performs sanitation and maintenance tasks for deli slicers
- Serves and packages products at customer's request
- Educates customers on preparation and reheating instructions
- Prepackages condiments for prepared food items
- Cuts, slices, dices, chops food in preparation for chef
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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