CLAIMS DIRECTOR (MULTINATIONAL CLAIMS)

Chicago, IL, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $142,500.00 - $190,000.00

Work Schedule

Flexible

Benefits

Annual allotment of free hotel stays

Flexible work schedule

Wellbeing initiatives

Paid Time Off

Medical insurance

Dental Insurance

Vision Insurance

401K with company match

Job Description

Hyatt is a globally recognized hospitality company with a rich heritage dating back to 1957. Known for its unwavering commitment to delivering exceptional guest experiences, Hyatt has grown into one of the fastest-growing hospitality brands worldwide, operating a diverse portfolio of hotels, resorts, and residences. Hyatt takes pride in its culture of care and belonging, emphasizing inclusivity, empathy, and respect among its employees and guests. The company’s purpose-driven philosophy centers on nurturing talent, fostering curiosity, and creating meaningful connections both within its workforce and with its valued customers. Hyatt is also proud to be featured on Fortune’s 100 Best Companies to Work For list for ten consecutive years, a testament to its supportive and engaging workplace culture.

Hyatt is currently seeking an enthusiastic and well-rounded Claims Director to join its Risk team. This key leadership role involves overseeing tender claims and litigated insurance claims with a focus on premises liability matters across the United States, Latin America, and the Caribbean. The Claims Director will collaborate closely with internal Risk, Legal, and business teams, as well as external insurance carriers and defense counsel, to manage complex insurance disputes and litigation processes. In this role, you will have the opportunity to contribute strategically to risk mitigation and process improvements, enhance outside defense counsel panels, and provide expert guidance on coverage issues and litigation risk assessments. Hyatt values a candidate who embodies its core values of empathy, inclusion, integrity, experimentation, respect, and wellbeing, and who is committed to delivering results while fostering collaborative relationships.

This opportunity offers a competitive salary range between $142,500 and $190,000, with eligibility for incentive awards and annual bonuses. Hyatt provides a comprehensive benefits package designed to support work-life balance, health, financial wellness, and personal growth. Benefits include flexible scheduling, paid time off, medical, dental, and vision insurance, 401K with company match, complimentary access to well-being resources, and generous travel perks such as an annual allotment of free hotel stays at Hyatt properties globally.

Joining Hyatt at this exciting time means becoming part of a dynamic and resilient industry with meaningful opportunities for career advancement and professional development. The Claims Director role is a high-impact position requiring critical thinking, strategic decision-making, and the ability to navigate complex insurance claims and legal processes with integrity and professionalism. If you are a proactive self-starter with strong communication skills, a passion for problem-solving, and a dedication to continuous learning, Hyatt invites you to be part of its ongoing journey of growth and excellence.

Job Requirements

5-6 years of experience in insurance claims, law firm or corporate law department, with a focus premises liability and/or insurance coverage disputes
Ability to think critically and make well-reasoned decisions
Strong verbal and written communication skills
Ability to handle multiple projects and competing deadlines
Ability to work independently and collaboratively
High level of integrity and professional ethics
Strong interpersonal skills
Spanish skills are a plus

Job Qualifications

5-6 years of experience in insurance claims, law firm or corporate law department, with a focus premises liability and/or insurance coverage disputes
Curious and proactive mindset, with the ability to adapt to change and respond constructively to setbacks
Demonstrated track record of taking accountability for outcomes
Ability to think critically, make clear and well-reasoned decisions, and possessing strong verbal and written communication skills to communicate the same
Strategic, pragmatic, and business-oriented approach to resolving disputes
Responsible and proactive self-starter, capable of simultaneously handling multiple, multi-faceted projects and competing deadlines
Ability to work both independently with minimal supervision and collaboratively as part of cross-functional teams
High level of integrity and professional ethics
Team player with strong interpersonal skills who can build connections with people at all levels
Comfort with disputes arising out of Latin America and the Caribbean and Spanish skills are a plus but not required
A Juris Doctorate or paralegal certificate
Insurance, risk management experience
Spanish language proficiency

Job Duties

Partnering with colleagues within the legal and Hyatt Global Risk departments, insurance carriers, and insurance defense counsel to manage litigated insurance in the United States and abroad
Proactively assessing and managing insurance coverage disputes and determining coverage applicability across primary, excess, and owner placed policies, including DIC/DIL (gap coverage)
Tendering and monitoring claims which are not covered by Hyatt’s insurance program
Working across Hyatt Legal / Risk functions to support process improvement for insured matters, and the development loss mitigation strategies
Support Hyatt in evaluating and improving outside defense panel
Assessing litigation risk, including advising clients on estimated costs of litigation, possibilities of success, and potential settlement options
Managing electronic discovery, including litigation holds, record management, and document preservation
Providing business clients and colleagues within the legal and risk departments with guidance regarding litigation and other disputes, including pre-litigation advice and counsel
Developing and managing case budgets
Managing and collaborating with outside counsel insurance carriers and insurance defense counsel in all aspects of pre-litigation and litigation, including developing strategy, reviewing pleadings, coordinating discovery and factual investigation, conducting settlement negotiations, and supporting depositions, hearings, and trials
Traveling, as appropriate, domestically and internationally, to attend hearings, mediations, and trials