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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $44,900.00 - $67,800.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Circa Resort & Casino is a premier destination located in downtown Las Vegas, known for its modern amenities, vibrant atmosphere, and commitment to delivering exceptional guest experiences. As a leading hotel and casino resort, Circa combines luxury, entertainment, and hospitality to create a unique environment that attracts visitors from around the globe. The resort features a wide range of accommodations, including contemporary hotel rooms and suites, alongside a sprawling casino and multiple dining options. Its mission centers on providing exemplary service standards, innovative entertainment, and a welcoming ambiance that ensures every guest feels valued and enjoys a memorable stay. Circa... Show More
Job Requirements
- High school diploma or equivalent
- Previous managerial experience in hospitality or a related service industry is preferred
- Minimum of two (2) years of front office management and/or supervisory experience is strongly preferred
- Previous experience in hotel operations, including front desk, guest services, and rooms division, is essential
- Must possess or be able to obtain all required work cards, permits, and certifications, as mandated by local regulations
- Proven track record of delivering exceptional guest service and resolving guest concerns promptly and professionally
- Experience working with hotel property management systems and generating operational reports
- Prior experience leading teams, conducting coaching sessions, and facilitating staff development is preferred
- Manual dexterity to operate computers, phones, office equipment, and job-related tools
- Ability to stand, walk, bend, lift, reach, push, pull, and grasp extended periods throughout the shift
- Must be able to lift and move items up to 25 lbs as needed
- Regular movement between various hotel areas including lobby, guest floors, and back-of-house spaces
- Ability to remain calm, composed, and solution-focused in high-pressure, fast-paced environments
- Strong problem-solving skills with the ability to respond quickly to unexpected situations or guest needs
- Capacity to multitask and handle multiple priorities while maintaining accuracy and attention to detail
- Frequent use of independent judgment and discretion in decision-making
- Work is typically performed in areas that may be noisy and may contain secondhand smoke, depending on property layout and business levels
- Responsibilities include the ongoing care, maintenance, and inspection of assigned operational areas
- Frequent interaction with team members, guests, vendors, and other departments is required
- Must be comfortable working in an environment that operates 24/7, with varying business demands
Job Qualifications
- Must be at least 21 years of age
- Strong ability to communicate effectively with team members, leadership, and guests in both written and verbal form
- Ability to communicate fluently in English
- Proficient in common computer applications, including property management systems (PMS), Microsoft Office, email platforms, and basic reporting tools
- Exceptional interpersonal skills with the ability to build rapport, manage conflict, and maintain a positive and professional work environment
- Strong organizational and time-management skills with the ability to prioritize effectively in a high-volume, fast-paced environment
- Demonstrated ability to exercise sound judgment, maintain confidentiality, and make decisions that balance guest satisfaction and business needs
- Ability to model professionalism, accountability, and service excellence in all interactions
- Must be able to work a flexible schedule including nights, weekends, holidays, and special events, based on business demands
- Strong leadership qualities with the ability to motivate, coach, and support diverse teams
Job Duties
- Promote and uphold all company service standards while ensuring a consistently high level of guest satisfaction
- Oversee daily hotel operations with strong attention to detail, efficiency, and service consistency
- Serve as the primary liaison between hotel operations and all supporting divisions including Facilities, VIP, Concierge, Hospitality, Security, Surveillance, IT, PAD, Housekeeping, and F&B partners to maintain optimal building functionality, guest experience, and overall property readiness
- Champion a holistic, property-wide view of hotel operations by driving communication, alignment, and accountability across all departments that influence room readiness, building conditions, safety, and guest touchpoints
- Proactively identify operational gaps or property-related issues affecting the guest experience and coordinate cross-departmental solutions to ensure timely and effective resolution
- Hold ownership over the overall operational effectiveness of the hotel, ensuring all aspects of the property function smoothly even when certain departments report outside the hotel division
- Facilitate recurring operational walkthroughs with Facilities, Housekeeping, and other partners to verify readiness, identify maintenance needs, and maintain a consistently elevated physical environment
- Manage employee scheduling, labor forecasting, and departmental coverage to support business demands
- Monitor and approve labor hours to ensure usage is justified and aligned with operational needs
- Maintain effective procedures, workflows, and operational controls to support consistent service delivery
- Support Front Desk systems and coordinate improvements, troubleshooting, or updates as needed
- Assist the Hotel Director with forecasting, budgeting, reporting, and departmental analysis
- Support cost-control efforts by monitoring expenses and identifying opportunities to improve efficiency
- Ensure a safe work environment and enforce all safety protocols
- Provide clear direction, coaching, and accountability to team members and management staff
- Ensure all team members, including management, maintain professional appearance and grooming standards
- Collaborate with Sales and Marketing to maximize occupancy, ADR, and revenue opportunities
- Resolve guest and employee concerns professionally, including escalated or complex situations
- Ensure VIP guests and frequent visitors receive consistent, personalized service
- Maintain strong communication and information flow between shifts and across departments
- Lead department meetings and conduct recurring one-on-one coaching sessions with supervisors and assistant managers
- Ensure supervisors and assistant managers complete assigned duties and follow established procedures
- Ensure all managers complete daily checklists accurately and consistently to maintain operational standards
- Oversee departmental inventory and ensure accurate stock levels for key sleeves, room keys, water, and other essential supplies
- Maintain a visible leadership presence on the floor during key business periods
- Foster a positive, collaborative work culture focused on teamwork, accountability, and service excellence
- Support training, onboarding, and ongoing professional development for staff
- Oversee departmental email communication and follow-up to ensure timely, high-quality service
- Review daily logs, reports, and shift handovers to ensure smooth operational continuity
- Ensure all hotel departments comply with policies, SOPs, licensing requirements, and brand standards
- Represent the property at company events, community activities, and cross-department initiatives
- Attend required management meetings and contribute meaningful insights, operational updates, and solutions that support company objectives
- Support leadership in implementing new programs, service enhancements, and operational improvements
- Monitor guest service scores, identify trends, and implement improvement strategies
- Conduct routine audits of service readiness, phone etiquette, and operational efficiency
- Evaluate departmental performance and implement corrective actions as needed
- Maintain the organization and cleanliness of the back office, Front Desk, Bell Desk, and VIP areas to support a professional and efficient work environment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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