Cicis Shift Leader

Cicis Pizza is a prominent restaurant chain with over 420 locations spread across 32 states, continually expanding its footprint to bring fresh, quality pizza and exceptional dining experiences to a wide customer base. Known for its inviting atmosphere, quality products, and customer-focused service, Cicis Pizza takes pride in delivering not just food, but a memorable experience to every guest who walks through its doors. As a leader in the pizza buffet industry, the company embraces innovation, teamwork, and community spirit, making it an exciting place for career growth and development in the restaurant field.

We are currently seeking talented Shift Leaders who will play a pivotal role in directing the operations during their shifts at one of our bustling restaurant locations. This position demands a detail-oriented, proactive individual who will ensure compliance with Cicis' high standards across all aspects of operation, including product preparation, delivery, customer relations, and general restaurant management. The Shift Leader acts as a key frontline supervisor, making sure that every product served meets our quality benchmarks and aligns perfectly with guest orders.

In this role, you will be instrumental in fostering an environment where teamwork, energy, and enthusiasm thrive, all while managing a diverse team to meet and exceed guest expectations. You will also be the point of contact for addressing guest concerns professionally and promptly, seeking feedback, and encouraging the team to use that feedback to enhance overall operational performance. Leadership here is hands-on; the Shift Leader supervises the team, manages staffing levels aligned with projected sales, enforces compliance with appearance standards, and champions continuous coaching for performance improvement.

Operational excellence extends beyond customer service; the Shift Leader also contributes directly to the restaurant’s sales and profitability goals. This includes proficient use of point of sale (POS) systems, managing cash responsibly, and vigilant inventory management to minimize waste or loss. Additionally, the Shift Leader ensures that the restaurant environment remains clean, safe, and well-organized, complying with safety and security protocols which is critical for both team members and guests.

Employment for this role is hourly and non-exempt, with work schedules that require flexibility including nights, weekends, and the capacity to respond to unscheduled emergencies. This position demands reliability, maturity, and a comprehensive understanding of all operational roles within the restaurant, ensuring seamless leadership even in the absence of direct supervision. Cicis Pizza values diversity and, in certain markets, bilingual candidates are given preference to better serve local communities. A background check and eligibility verification through E-Verify are required to secure this position.

Joining Cicis Pizza as a Shift Leader means becoming part of a dedicated team committed to delivering exceptional food and service, while enjoying opportunities for personal and professional growth in the hospitality industry.