Chief Steward

Gaylord National Resort & Convention Center is a premier hospitality establishment located in National Harbor, Maryland. This expansive resort and convention center is renowned for its grand atmosphere, exceptional service standards, and its ability to host large-scale events and conferences. As a part of Marriott International, Gaylord Hotels bring together a diverse portfolio of brands, offering endless career opportunities and a culture that celebrates unique backgrounds and experiences. The resort is committed to delivering thoughtful and big-hearted service, ensuring that every guest experience is extraordinary. At Gaylord, employees, known as STARs, are empowered to be creative and entrepreneurial, fostering a supportive and inclusive work environment where talents are nurtured and new adventures encouraged. The resort values integrity, respect, and collaboration, creating a workplace where employees can grow their careers and contribute meaningfully to the hospitality industry.

The position available is a full-time management role focused on overseeing daily kitchen utility operations. This role is based at the Gaylord National Resort & Convention Center in National Harbor, Maryland, and offers a competitive annual salary range of $70,000 to $96,000, with potential bonus eligibility for outstanding performance. The main responsibility is to manage the kitchen staff who are not directly involved in cooking, including dishwashers and kitchen helpers. The role requires strong leadership skills to supervise these teams effectively while ensuring the smooth operation of dish room activities, food running, night cleaning, back dock maintenance, and banquet plating. The successful candidate will work closely with other management team members to maintain high standards of cleanliness, safety, and operational efficiency. Additionally, the role involves inventory control for food, equipment, and other supplies, enforcing sanitation standards compliant with all regulations, and fostering a positive work atmosphere that encourages employee satisfaction and guest delight. This position serves as a critical link in the kitchen operations, combining hands-on management with strategic oversight to optimize productivity and service quality. The role also involves training staff, managing daily schedules, handling employee relations, and ensuring adherence to loss prevention policies. The candidate will need to demonstrate capabilities in managing expenses, setting performance expectations, and improving service performance consistently. Joining Gaylord Hotels means becoming part of a global team dedicated to excellence where you can be your best work self, begin your purpose, belong to a supportive community, and become the best version of yourself.