Chef Concierge Manager

Montage International is an esteemed hospitality company known for its luxury hotels and resorts that deliver exceptional guest experiences across the United States and beyond. With a commitment to providing personalized and authentic service, Montage International fosters a corporate culture that inspires passion, creativity, and continuous growth among its associates. The company emphasizes the importance of doing what you love and cultivates an inclusive workplace where diversity and equal opportunity are valued. Offering competitive salaries, comprehensive benefits, and opportunities for professional development, Montage International is a preferred employer in the hospitality industry. This role is a full-time, salaried position with an attractive pay range from $70,000 to $78,000 annually, complemented by a comprehensive benefits package including medical, dental, vision insurance, 401(k) with company match, and more.

The Chef Concierge Manager plays a pivotal role within Montage International by overseeing the daily management and operations of the Concierge and Guest Relations department. This leadership position demands a highly organized, customer-focused individual who ensures the concierge team consistently delivers top-tier service to enhance guest satisfaction. The manager maintains adequate staffing levels, prepares the team with up-to-date information on guest arrivals, VIPs, and group activities, and builds strong relationships with local vendors and community leaders to enrich the guest experience.

In addition to supervising staff, the Chef Concierge Manager is responsible for managing communication between departments and staying informed about community events and offers that can be leveraged to personalize guest services. The role requires developing and implementing procedures that streamline concierge operations and improve communication effectiveness. As the frontline representative for guests, the manager guarantees requests are handled efficiently and tracks interactions to uphold high service standards.

Physical stamina and mobility are essential for the role, as it involves extended periods of standing and movement throughout the working day, along with some light lifting and manual tasks. Strong communication skills, both verbal and written, are critical for maintaining positive relations with guests and colleagues. The ideal candidate is a problem solver, able to make rational decisions promptly while fostering a positive work environment that encourages exceptional guest recovery and satisfaction.

Montage International values team members who thrive in fast-paced settings and embrace challenges with enthusiasm. The company supports career advancement through ongoing learning opportunities and encourages the Chef Concierge Manager to grow professionally within a vibrant and dynamic hospitality environment. This position offers a rewarding career path for professionals passionate about hospitality, leadership, and creating memorable experiences for guests.