Check-In

Leoness Cellars is a renowned winery known for delivering exceptional wine experiences in a warm and welcoming environment. Situated in a scenic location, they pride themselves on their dedication to quality, hospitality, and community engagement. As a prominent player in the wine industry, Leoness Cellars not only produces premium wines but also offers memorable tastings and events that attract wine enthusiasts locally and from afar. The winery emphasizes customer satisfaction, team collaboration, and continuous learning to uphold its reputation as a top-tier destination for wine lovers. This part-time, hourly position requires availability on weekends and during evening hours, reflecting the winery's commitment to hosting engaging events and tastings during peak visitor times.

The Tasting Room Check-In role is an integral part of the guest experience at Leoness Cellars. This position serves as the first point of contact for guests and Members arriving for tastings, private tours, and seating on the Members' Terrace. Responsibilities include managing wine tasting sales, membership bottle pick-ups, and merchandise sales, making the role essential in driving revenue and ensuring visitor satisfaction. The ideal candidate is upbeat, adaptable, and knowledgeable about the winery's services to provide top-notch customer service and support the Tasting Room Managers effectively. This role requires proficiency with Wine Direct software and cashiering skills to handle financial transactions accurately. Additionally, the Check-In associate will rotate between working behind the Check-In register and assisting with Member Terrace seating. They are expected to maintain a positive atmosphere even during busy periods, showcasing integrity, dependability, and flexibility. This position also involves light physical duties such as lifting between 35 to 70 pounds and maintaining the cleanliness and organization of the Tasting Room.

The work style for this role stresses social orientation with an emphasis on cooperation, self-control, stress tolerance, initiative, and attention to detail. Candidates are expected to be sensitive to the needs and feelings of others, maintain professionalism when handling difficult situations, and be ethical in their conduct. The Tasting Room Check-In is not only about managing tasks but also about fostering relationships and ensuring a pleasant experience for all guests. This role is perfect for someone who enjoys engaging with others, has a passion for wine, and seeks a dynamic position that blends customer service with operational responsibilities. At Leoness Cellars, this position contributes directly to the brand's success by enhancing the guests' journey and ensuring seamless service delivery throughout their visit.