
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account with Company Match
401(k) retirement plan with company match
Paid vacation
paid sick days
Sonesta Hotel Discounts
educational assistance
Paid parental leave
Company paid life insurance
company paid short term disability insurance
company paid long term disability insurance
Various Employee Perks and Discounts
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is the 8th largest hotel company in the United States and is experiencing rapid growth. It operates a diverse portfolio of over 1000 owned, managed, and franchised properties across eight countries. The company is known for its unique blend of full-service and focused hotels in major cities, which positions Sonesta as a prominent player in the hospitality industry. With a strong focus on the human side of hospitality, Sonesta emphasizes delivering passionate service, purposeful loyalty, and experiences that create meaningful connections with guests. This approach has helped the company thrive by consistently bringing quality, value, and remarkable hospitality to every guest stay.\n\nThe role of Server at Sonesta International Hotels is integral to the company’s mission of creating "Amazing Moments" for guests. Servers set the tone for exceptional guest experiences by welcoming guests warmly, taking accurate orders, and delivering food and beverages promptly and courteously. This position requires outstanding interpersonal skills, attention to detail, and the ability to maintain high standards of cleanliness and sanitation as per company guidelines. Servers are expected to work efficiently in a fast-paced environment, frequently standing for the duration of their shifts and handling physical demands such as lifting and moving objects.\n\nWorking as a Server at Sonesta means being part of a dynamic team that values guest interaction, teamwork, and professionalism. The position entails using point of sale (POS) systems, ensuring cash handling policies are followed, and providing ongoing guest service to exceed expectations. The Server must be flexible to work varying shifts, including weekends, holidays, and possibly ten to twelve hour shifts, to meet the needs of the business. Preferred candidates will have a minimum of two years of experience in full-service, preferably fine dining restaurants, and hold a high school diploma or GED.\n\nThis role encourages growth and skill development within the hospitality industry, supported by Sonesta’s commitment to employee benefits such as health insurance, retirement plans, paid leave, and educational assistance. Candidates with strong organizational skills, a friendly disposition, and the ability to work independently while maintaining excellent performance standards will find this a rewarding opportunity to contribute to a leading hotel company that values quality and guest satisfaction above all.
Job Requirements
- Two years of experience as a server in a full-service restaurant preferred
- High school diploma or General Education Degree (GED) preferred
- Food handlers and TIPS certificates required
- Must read, write and speak the English language fluently
- Must be able to stand during entire shifts
- Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently
- Must be flexible to work variable shifts including weekends and holidays
- Ability to work in a fast-paced environment
- Must be able to tolerate extreme temperatures
- Ability to work cohesively with co-workers as part of a team
Job Qualifications
- Two years of experience as a server in a full-service restaurant preferred
- High school diploma or General Education Degree (GED) preferred
- Attentive, friendly, helpful and courteous to all guests, managers and fellow employees
- Excellent organizational skills and attention to detail
- Able to work quickly without compromising quality
- Ability to work with minimal supervision and maintain a high level of performance
- Must be able to stand and exert fast-paced mobility for entire shift
- Ability to work cohesively with co-workers as part of a team
- Food handlers and TIPS certificates required
- Previous front facing guest service experience required
- Must read, write and speak the English language fluently
- Experience with computerized cash registers preferred
Job Duties
- Greet and acknowledge all arriving guests in a prompt and professional manner
- Engage and interact with guests as appropriate
- Respond to all guests' questions and requests
- Demonstrate complete knowledge of the food and beverage menu
- Serve food and beverage orders after checking for correct temperature, appearance and portions
- Refill when necessary
- Operate POS system and ensure food orders are verified and transmitted promptly
- Adhere to all cash handling and credit card policies and procedures
- Periodically check-in with tables to ensure guests' expectations are being met and exceeded
- Maintain proper condition and cleanliness of dining areas, stations and servicing equipment
- Complete all closing duties and reports as assigned
- Adhere to established safety and sanitation guidelines
- Adhere to uniform and grooming standards
- Perform other duties or projects as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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