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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account with Company Match
401(k) retirement plan with company match
Paid vacation
paid sick days
Sonesta Hotel Discounts
educational assistance
Paid parental leave
Company paid life insurance
company paid short term disability insurance
company paid long term disability insurance
Various Employee Perks and Discounts
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is the 8th largest hotel company in the United States and is experiencing rapid growth. It operates a diverse portfolio of over 1000 owned, managed, and franchised properties across eight countries. The company is known for its unique blend of full-service and focused hotels in major cities, which positions Sonesta as a prominent player in the hospitality industry. With a strong focus on the human side of hospitality, Sonesta emphasizes delivering passionate service, purposeful loyalty, and experiences that create meaningful connections with guests. This approach has helped the company thrive by consistently bringing quality, value, and remarkable... Show More
Job Requirements
- Two years of experience as a server in a full-service restaurant preferred
- High school diploma or General Education Degree (GED) preferred
- Food handlers and TIPS certificates required
- Must read, write and speak the English language fluently
- Must be able to stand during entire shifts
- Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently
- Must be flexible to work variable shifts including weekends and holidays
- Ability to work in a fast-paced environment
- Must be able to tolerate extreme temperatures
- Ability to work cohesively with co-workers as part of a team
Job Qualifications
- Two years of experience as a server in a full-service restaurant preferred
- High school diploma or General Education Degree (GED) preferred
- Attentive, friendly, helpful and courteous to all guests, managers and fellow employees
- Excellent organizational skills and attention to detail
- Able to work quickly without compromising quality
- Ability to work with minimal supervision and maintain a high level of performance
- Must be able to stand and exert fast-paced mobility for entire shift
- Ability to work cohesively with co-workers as part of a team
- Food handlers and TIPS certificates required
- Previous front facing guest service experience required
- Must read, write and speak the English language fluently
- Experience with computerized cash registers preferred
Job Duties
- Greet and acknowledge all arriving guests in a prompt and professional manner
- Engage and interact with guests as appropriate
- Respond to all guests' questions and requests
- Demonstrate complete knowledge of the food and beverage menu
- Serve food and beverage orders after checking for correct temperature, appearance and portions
- Refill when necessary
- Operate POS system and ensure food orders are verified and transmitted promptly
- Adhere to all cash handling and credit card policies and procedures
- Periodically check-in with tables to ensure guests' expectations are being met and exceeded
- Maintain proper condition and cleanliness of dining areas, stations and servicing equipment
- Complete all closing duties and reports as assigned
- Adhere to established safety and sanitation guidelines
- Adhere to uniform and grooming standards
- Perform other duties or projects as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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