Center Operations Specialist

The United Service Organizations (USO) is a globally recognized nonprofit organization dedicated to supporting U.S. military service members and their families. Established with a mission that spans the globe, the USO offers a rewarding and fulfilling work environment committed to making a meaningful difference in the lives of military personnel. Known for its exceptional team and robust support system, the USO provides generous paid time off, including volunteer days and military leave, a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Employees at the USO are passionate about putting the mission first, fostering a culture where doing what you love and loving what you do become a reality. The organization’s accolades, including being a Certified Great Place to Work, reflect its commitment to a positive workplace culture. According to the Great Place to Work 2025–2026 survey, 96% of employees feel good about how the USO supports the community, 94% are proud to be part of the USO, and 92% find their work meaningful beyond being "just a job." This environment encourages respect, fairness, and inclusivity for all employees, regardless of race or gender.

The USO is currently seeking a Center Operations Specialist to be based in Honolulu, Hawaii. This role is pivotal to the day-to-day execution of operations at one or more USO Centers, ensuring a safe, welcoming, and clean environment for service members and their families. The Center Operations Specialist manages high-quality, self-sustaining, and cost-effective programs, events, and activities in and around the Center locations. The ideal candidate will have a strong background in customer service, operations, and program management, coupled with an ability to interact professionally and empathetically with military audiences and the general public. They will also be responsible for vendor management, budget monitoring, inventory control, and the effective use of technology for administrative and operational tasks.

Additionally, the role involves community engagement and volunteer coordination, delivering valuable experiences for service members through well-organized programs and events. This includes managing volunteers, compiling communications for social and local media, and supporting efforts to develop and maintain relationships with military leaders, local community partners, and donors. The position requires flexibility, excellent problem-solving skills, and the capacity to manage multiple priorities in a dynamic environment. A genuine passion for the USO’s mission and the ability to work collaboratively within a team setting are essential for success in this role. The salary range for this position is $48,300 to $69,000, offering competitive compensation in line with the responsibilities and skills required. Preference will be given to local candidates who can commute easily to the Honolulu location. Overall, working with the USO provides more than a job — it is a calling to serve those who serve our nation, in an organization that deeply values its people and their contributions.