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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $48,300.00 - $69,000.00
Work Schedule
Flexible
Benefits
Paid Time Off
Volunteer days
Military leave
401k Match
comprehensive benefits
Training opportunities
Education Reimbursement
Job Description
The United Service Organizations (USO) is a globally recognized nonprofit organization dedicated to supporting U.S. military service members and their families. Established with a mission that spans the globe, the USO offers a rewarding and fulfilling work environment committed to making a meaningful difference in the lives of military personnel. Known for its exceptional team and robust support system, the USO provides generous paid time off, including volunteer days and military leave, a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Employees at the USO are passionate about putting the mission first, fostering a culture where... Show More
Job Requirements
- High school diploma or equivalent
- 2+ years work experience in relevant roles including event management marketing retail customer service or recreation facility
- Strong interpersonal customer service and problem-solving skills
- Proficient with Microsoft Office Suite and familiar with volunteer management software and social media platforms
- Ability to handle confidential information tactfully
- Demonstrated initiative and ability to manage multiple priorities
- Willingness to work non-standard hours
- Ability to obtain security clearance and background checks
- Valid driver’s license and ability to operate motor vehicle
- Ability to obtain and maintain passport and foreign driver’s license if applicable
- Commitment to USO mission
Job Qualifications
- High school diploma or equivalent
- 2+ years work experience in event management marketing retail customer service recreation facility or related role
- Strong interpersonal customer service and problem-solving skills
- Ability to interact with USO leadership the general public and military audiences professionally
- Proficiency using computers electronics and software including Microsoft Office Suite volunteer management software and social media platforms
- Demonstrated sound judgment and ability to handle confidential information
- Initiative self-motivation and attention to detail with ability to manage multiple projects
- Ability to work collaboratively in a team environment
- Ability to perform basic math and follow cash donation handling and reporting procedures
- Willingness to work non-standard hours as needed
- General knowledge of military community preferred
- Ability to obtain and maintain credentials for USO center access including security and background screening
- Ability to obtain and maintain valid US passport and foreign driver’s license if applicable
- Strong advocate of the USO mission
Job Duties
- Execute day-to-day center operational procedures ensuring a cost-effective safe welcoming and clean environment
- Engage and interact with center visitors serving as a subject matter expert about amenities tours classes programs and services and troubleshoot to resolve issues
- Help maintain center operations within budget monitor maintain and accurately report on inventory and handle cash
- Create and maintain a Standard Operating Procedure file detailing local operational procedures and center activities
- Help plan oversee and lead execution of operational areas including programs logistics inventory management budget social media and database management
- Assist with operations and programs communications and awareness compiling announcements stories and photos for social media and publications
- Deliver manage and evaluate new and existing USO programs activities and events ensuring effective and efficient coordination
- Assist in reviewing USO programs and services research and recommend new initiatives and implement changes
- Develop and maintain relationships with military local community leaders partners donors and media representatives
- Coordinate resources including volunteers materials and supplies for programs events and activities and oversee volunteer participation
- Communicate key information to volunteers maintain and generate volunteer database reports and direct prospective volunteers through application and training processes
- Operate USO or personal motor vehicle as required
- Perform other duties including backfilling for Center Operations Manager or other positions as directed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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