Center Operations Specialist

Waipahu, HI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $48,300.00 - $69,000.00

Work Schedule

Flexible

Benefits

Paid Time Off

Volunteer days

Military leave

401k Match

comprehensive benefits

training reimbursement

Education Reimbursement

Job Description

The United Service Organizations (USO) is a globally recognized nonprofit organization dedicated to supporting and strengthening America's military service members and their families. With a mission that spans across the globe, the USO operates a network of centers that provide essential services, programs, and a welcoming environment for military personnel. Renowned for its commitment to enhancing the morale, welfare, and overall well-being of the troops, the USO has established itself as a trusted resource and a place that fosters community and support for those who serve. As a certified Great Place to Work, the USO boasts an exceptional workplace culture where employees feel valued, supported, and proud to contribute to a mission that holds special meaning. The organization offers a rewarding and fulfilling work environment with generous paid time off, including volunteer days and military leave, a remarkable 401k match, comprehensive benefits, and opportunities for professional training and education reimbursement.

The Center Operations Specialist role is pivotal in bringing the USO's mission to life at one or more USO Centers. This position takes responsibility for the day-to-day operational management of the Centers, ensuring they maintain a safe, friendly, clean, and inviting atmosphere for military service members and their families. The specialist is tasked with delivering and sometimes designing high-quality, cost-efficient, and self-sustaining programs, events, and activities both within the Centers and in the surrounding locations. By fostering positive and engaging experiences, this role directly impacts the morale and welfare of the military community served by the USO.

Detailed and multifaceted, the Center Operations Specialist must excel in operational planning, facility management, customer service, and volunteer coordination. The role involves enforcing safety, sanitary and food-handling guidelines, managing budgets, inventories, and cash handling, as well as producing accurate financial and statistical reports. The specialist is also responsible for creating and maintaining Standard Operating Procedure documents to support seamless operation and easy transition within teams.

Communication is another key aspect of the position; the specialist is expected to assist in enhancing program visibility and awareness through social media, local media, and website content, always adhering to the organization's media guidelines. Working closely with military stakeholders, community leaders, partners, donors, and media representatives, the specialist helps build and sustain relationships that advance the USO’s mission and support program delivery.

Volunteer management is a critical component of the role, involving training, scheduling, reporting, recognition, and retention activities that ensure the USO's volunteer base remains motivated and effective. The Center Operations Specialist must be able to adapt to non-standard work hours and demonstrate sound judgment, discretion, and a proactive approach to managing multiple projects and priorities in a dynamic environment.

Located in Fort Shafter, HI, this position offers a salary range between $48,300 and $69,000, with preference given to candidates who reside within commuting distance. The USO encourages passionate, mission-driven individuals who thrive in a collaborative, respectful environment and are committed to supporting military service members to apply. Working for the USO means joining a team that not only cares deeply about its purpose but also fosters a fun, engaging, and supportive culture where employees are empowered to make a tangible difference every day.

Job Requirements

High school diploma or equivalent
2+ years work experience in event management marketing retail customer service recreation facility or related role
Relevant experience in nonprofit military multicultural or global organization preferred
Strong interpersonal customer service and problem-solving skills
Proficiency in computers and electronics including Microsoft Office Suite
Knowledge of volunteer management software and social media platforms preferred
Ability to exercise sound judgment on sensitive and confidential information
Ability to manage multiple projects with attention to detail
Ability to work collaboratively in a team environment
Ability to perform basic math and follow proper cash handling and reporting
Willingness and ability to work non-standard hours
General knowledge of military community preferred
Ability to obtain and maintain security clearances and valid driver’s license
Ability to obtain and maintain valid US passport and foreign driver’s license where applicable
Must be a strong advocate of the USO’s mission

Job Qualifications

High school diploma or equivalent
2+ years work experience in event management marketing retail customer service recreation facility or related role
Relevant experience in nonprofit military multicultural or global organization preferred
Strong interpersonal customer service and problem-solving skills
Ability to interact with USO leadership general public and military audiences with integrity and professionalism
Proficiency in computers electronics and Microsoft Office Suite
Knowledge of volunteer management software social media platforms experience with Digital Cheetah preferred
Ability to exercise sound judgment on sensitive and confidential matters
Initiative self-motivation attention to detail and ability to manage multiple projects
Ability to work collaboratively in a team environment
Basic math skills ability to handle cash donation reporting and budget reconciliation
Willingness to work non-standard hours
General knowledge of military community preferred
Ability to obtain and maintain security and background clearances and valid driver’s license
Ability to obtain and maintain valid US passport and foreign driver’s license where applicable
Strong advocate of the USO’s mission

Job Duties

Execute day-to-day Center operational procedures ensuring a cost-effective safe welcoming and clean environment
Monitor and maintain facilities and equipment enforcing sanitary and food-handling guidelines
Engage and interact with Center visitors serving as a subject matter expert about amenities tours classes programs and services
Help maintain Center operations within budget monitoring inventory handling cash and providing operational and financial reports
Create and maintain a Standard Operating Procedure file detailing local operations and activities
Assist in planning overseeing and leading execution of operational areas including programs logistics inventory management budget social media and database management
Assist with communications compiling preparing announcements stories and photos for social media local media and website publications
Deliver or assist in managing planning and evaluation of USO programs activities and events including coordinating materials and assets
Assist Center Operations Manager in reviewing programs and service needs recommending and implementing changes
Develop and maintain relationships with military community leaders partners donors and media representatives
Coordinate resources including volunteers materials and supplies for programs events and activities
Communicate key information to volunteers maintaining volunteer database generating reports and coordinating training
Direct prospective volunteers through application process implement volunteer recognition events submit Volunteer of the Quarter nominations
Operate USO or personal motor vehicle as required
Perform other duties including backfilling positions as directed by senior leaders