Center Operations Manager

The United Service Organizations (USO) is a globally recognized nonprofit organization dedicated to strengthening America's military service members by keeping them connected to family, home and country throughout their service to the nation. Established in 1941, the USO has a longstanding tradition of providing vital programs, services and live entertainment that lift the spirits of troops and their families. With a mission that truly spans the globe, the USO operates centers and programming at military installations and other locations worldwide, reaching millions of military personnel, veterans, and their families.

The USO is celebrated not only for its impactful mission but also as a workplace. It is a certified Great Place to Work®, with a supportive, inclusive, and mission-driven culture. Employees of the USO benefit from generous paid time off policies including volunteer days and military leave, a remarkable 401k matching program, comprehensive benefits, and opportunities for career growth through training and education reimbursement. Staff members are passionate about the mission and work in a collaborative environment that fosters both personal and professional fulfillment. The USO does not view employment with the organization as merely a job, but rather a calling, offering employees the chance to do work that has powerful meaning and impact.

The position of Center Operations Manager at the USO carries significant responsibility and impact. Located in Jacksonville, FL (NAS), this role involves overseeing the daily operations of one or more USO Centers and managing the planning and execution of programs, events, and activities in surrounding locations. It includes leadership of operational staff and volunteers, ensuring the delivery of high-quality services and programs that meet or exceed USO standards. The Manager is tasked with maintaining a welcoming, safe, and clean environment for visitors and guests, ensuring equipment is functional and sanitary guidelines are enforced. They lead programming both on and off U.S. military installations, managing budgets, staff, schedules, and vendor relationships.

Another critical aspect of this role is the ongoing evaluation and enhancement of programs and services, with an emphasis on innovative improvements. The Center Operations Manager also manages standard operating procedures and Emergency Preparedness Plans, enforces compliance with safety standards, and handles financial operations including budget creation, cash management, and reporting. Communication is key, as the role requires collaboration with internal teams, military leadership, community partners, donors, and media representatives to elevate awareness of the USO mission and support fundraising efforts.

This position demands a highly organized, detail-oriented professional with strong interpersonal and leadership skills who can navigate complex environments and diverse stakeholders. Candidates ideally come with experience in business operations, event management, or marketing, preferably within nonprofit, military, multicultural, or global organizations. Fluency in English and proficiency with technology platforms including Microsoft Office and volunteer management software is essential, with additional language skills considered a plus. The role also requires the ability to obtain relevant security clearances and credentials for access to military facilities.

Working at the USO offers a career filled with purpose, connection, and opportunity to make a difference every day. Employees have praised the organization's commitment to its people, its core values, and the meaningful impact they witness firsthand. The culture is known for collaboration, respect, and dedication to a mission that goes beyond a typical career path. For those seeking a fulfilling and dynamic work environment that values both results and relationships, the Center Operations Manager role at the USO represents an outstanding opportunity to join a team that truly cares and leads with heart.