Center Hospital Operator

Wilmington, DE, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $26.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional Development

Wellness Program

Employee assistance program

Job Description

Nemours Children's Health is a globally renowned pediatric health system known for delivering exceptional healthcare services tailored specifically for children. Annually, Nemours facilitates over 1.7 million patient encounters across five states. It operates through two advanced, freestanding children's hospitals located in Delaware and Florida, alongside an extensive pediatric network that includes 80 primary, urgent, and specialty care practices. Complementing these are more than 40 hospitalists serving 19 affiliated hospitals. The organization boasts annual revenues exceeding 1.7 billion dollars derived from diverse sources like patient services and philanthropic contributions, including significant support from the Alfred I. DuPont Trust. This extensive infrastructure... Show More

Job Requirements

High school diploma required
minimum 6 months of experience required
customer service, computer, problem solving, and communication skills required
call center experience preferred
knowledge of multiple computer applications, screens, and phone lines required
must have the ability to work a flexible schedule including nights, weekends, and holidays

Job Qualifications

High school diploma
effective communication skills
experience with multiple computer applications
customer service experience
problem-solving abilities
teamwork and collaboration skills
call center experience preferred

Job Duties

Educated on all processes during the day, after-hours, and Physician Priority Line Calls from internal/external physicians and our patient families
must be able to prioritize and direct calls/paging appropriately
process accurately page requests of all FL Nemours Primary Care (CHA locations) callers according to their specific paging protocol and direction for TeleCare or On Call provider as appropriate
courteously and promptly answer incoming calls for the main hospital and the Access Center operations
triage, and dispatch calls appropriately
assist callers through excellent customer service, utilizing all available resources (MediCall/WebXchange, Voalte, RightFax, EPIC, EPIC Census, Google maps, Outlook, TeamShare, MS Teams, Nemours Net, Calabrio, Finesse, Call Center dashboard, Nemours App, PPL Reporting, Backline Line, PPL line)
work with our vendors to troubleshoot systematic issues in addition to updating pager/cell phone information upon request
communicates effectively with patient families, physicians, clinical and administrative staff, outside callers and team members regarding any delays and escalate when necessary
review on-call schedules daily to ensure there is coverage and/or work with physicians and departments to ensure necessary updates are made, including but not limited to updating MediCall/WebXchange directory listings as needed to ensure accurate information, extensions, and details
consistently achieve team metric standards and expectations
additional miscellaneous duties and responsibilities may be assigned from time to time by your supervisor to assist other areas in the hospital
makes outbound calls when follow-up is needed
assist in training new associates and cross-training to provide support
set up conference call function as needed (interpreter)
other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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