Center Care Team - Care Navigator

Oklahoma City, OK, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) Plan

Employee wellness programs

Professional development opportunities

Flexible work schedule

Job Description

ArchWell Health is a forward-thinking healthcare provider dedicated to enhancing the quality of life for senior members through compassionate and comprehensive care. As a new and innovative organization, ArchWell Health distinguishes itself by offering best-in-class medical services in accessible neighborhood clinics designed to provide a comfortable and welcoming environment. These clinics serve as hubs where seniors can feel at home and engage with a vibrant community that prioritizes wellness and continuity of care. ArchWell Health’s commitment to treating each member with respect creates a positive atmosphere where both patients and their families feel supported and valued. The company’s model places a strong emphasis on not only medical treatment but also on fostering meaningful relationships with healthcare providers, which results in better health outcomes and satisfaction for seniors and their caregivers.

The Care Navigator position at ArchWell Health is integral to delivering this compassionate approach. This role is all about ensuring that every senior who walks through the doors feels welcomed and supported from the moment they arrive until they leave. The Care Navigator acts as a liaison and guide, simplifying the healthcare experience for seniors and their families by helping them navigate appointment scheduling, referrals, paperwork, and medical records. This position demands a professional who is passionate about senior care and keen on providing outstanding customer service. The ideal candidate thrives in a dynamic healthcare environment, is highly organized, and demonstrates strong communication skills to effectively engage with diverse individuals including members, families, healthcare providers, and administrative teams.

In fulfilling these responsibilities, the Care Navigator helps enhance the overall member experience by ensuring seamless communication and coordination within the care team. This role is vital for maintaining high standards of care and operational excellence, as it requires attention to detail when managing electronic medical records, scheduling, and responding to inquiries. Fluency in Spanish or other relevant languages is also a valuable asset, reflecting ArchWell Health’s dedication to serving diverse communities effectively. This is a full-time position suited for someone committed to making a measurable difference in seniors’ lives through empathy, professionalism, and a proactive approach to healthcare navigation. ArchWell Health offers an inclusive work environment and values employees who contribute to a culture of respect and community engagement.

Job Requirements

Associates degree preferred or equivalent experience
minimum of one year of work experience in a clinical setting or similar
excellent customer service skills
passion for providing quality experience for senior members
ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public
working knowledge of medical terminology, insurance, and/or electronic medical record systems
high level of organization and attention to detail
strong written and verbal communication skills
proficient PC skills including Microsoft Office Suite
ability to maintain professionalism and flexibility in a changing work environment
fluency in Spanish or other languages spoken by the communities served where necessary

Job Qualifications

Associates degree preferred, or equivalent experience
minimum of one year of work experience in a clinical setting, or similar
experience working with EMR systems a plus
excellent customer service skills
strong written and verbal communication skills
proficient PC skills, including Microsoft Office Suite
ability to work effectively with diverse populations
working knowledge of medical terminology and insurance
high level of organization and attention to detail
fluency in Spanish or other languages spoken by community members where necessary

Job Duties

Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process
update member information in the electronic medical records system
schedule appointments and coordinate referrals for a multi-disciplinary care team
assist members with filling out paperwork through electronic kiosks, as needed
request medical records and upload documentation to electronic medical records system
field questions from prospective and established members, as well as their adult children
manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
assist with center events, as needed