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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee wellness programs
Professional development opportunities
Flexible work schedule
Job Description
ArchWell Health is a forward-thinking healthcare provider dedicated to enhancing the quality of life for senior members through compassionate and comprehensive care. As a new and innovative organization, ArchWell Health distinguishes itself by offering best-in-class medical services in accessible neighborhood clinics designed to provide a comfortable and welcoming environment. These clinics serve as hubs where seniors can feel at home and engage with a vibrant community that prioritizes wellness and continuity of care. ArchWell Health’s commitment to treating each member with respect creates a positive atmosphere where both patients and their families feel supported and valued. The company’s model places... Show More
Job Requirements
- Associates degree preferred or equivalent experience
- minimum of one year of work experience in a clinical setting or similar
- excellent customer service skills
- passion for providing quality experience for senior members
- ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public
- working knowledge of medical terminology, insurance, and/or electronic medical record systems
- high level of organization and attention to detail
- strong written and verbal communication skills
- proficient PC skills including Microsoft Office Suite
- ability to maintain professionalism and flexibility in a changing work environment
- fluency in Spanish or other languages spoken by the communities served where necessary
Job Qualifications
- Associates degree preferred, or equivalent experience
- minimum of one year of work experience in a clinical setting, or similar
- experience working with EMR systems a plus
- excellent customer service skills
- strong written and verbal communication skills
- proficient PC skills, including Microsoft Office Suite
- ability to work effectively with diverse populations
- working knowledge of medical terminology and insurance
- high level of organization and attention to detail
- fluency in Spanish or other languages spoken by community members where necessary
Job Duties
- Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process
- update member information in the electronic medical records system
- schedule appointments and coordinate referrals for a multi-disciplinary care team
- assist members with filling out paperwork through electronic kiosks, as needed
- request medical records and upload documentation to electronic medical records system
- field questions from prospective and established members, as well as their adult children
- manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
- assist with center events, as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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