Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Job Description
ArchWell Health is a pioneering healthcare provider focused on delivering exceptional care to senior members. This innovative organization operates neighborhood clinics designed to offer a comfortable and welcoming environment tailored specifically for the elderly. ArchWell Health takes pride in fostering a vibrant community centred around wellness and compassionate care. Their approach ensures that seniors receive continuous, high-quality healthcare services from people genuinely dedicated to improving their lives, supporting their families, and engaging with their communities. By combining medical expertise with a community-oriented atmosphere, ArchWell Health is reshaping the experience of senior healthcare, making it more accessible, respectful, and connected.
The role of the Care Navigator is vital within ArchWell Health, serving as the first point of contact and guide for members from their arrival until their departure. This position is key to creating a positive and welcoming experience for both members and their families, helping them navigate the clinic's processes with ease and confidence. The Care Navigator assists members by coordinating appointment scheduling, managing referrals, updating electronic medical records, and providing support during check-in and paperwork submissions. Their role extends beyond administrative tasks to actively contributing to the member’s comfort and understanding of the care process.
Ideal candidates for the Care Navigator role should possess a strong passion for senior care and exhibit excellent customer service skills that ensure every member feels valued and respected. Candidates must be adept at working with diverse populations, including medical staff, providers, members, family members, insurance carriers, and vendors. Critical skills include a good grasp of medical terminology, insurance processes, electronic medical record systems, and highly organized communication abilities. Being proficient in Microsoft Office and potentially possessing language skills in Spanish or other languages commonly spoken within the communities served will be advantageous. Education requirements include an associate's degree or equivalent experience, along with at least one year of clinical or related work experience.
This opportunity offers candidates the chance to be part of a healthcare provider that truly values its members and emphasizes a warm, respectful, and community-focused approach to senior healthcare. The Care Navigator is positioned to make a meaningful difference in members' lives by ensuring they receive not only excellent medical care but also personalized attention and support throughout their healthcare journey. ArchWell Health promotes an inclusive workplace culture and provides equal employment opportunities to all qualified applicants.
The role of the Care Navigator is vital within ArchWell Health, serving as the first point of contact and guide for members from their arrival until their departure. This position is key to creating a positive and welcoming experience for both members and their families, helping them navigate the clinic's processes with ease and confidence. The Care Navigator assists members by coordinating appointment scheduling, managing referrals, updating electronic medical records, and providing support during check-in and paperwork submissions. Their role extends beyond administrative tasks to actively contributing to the member’s comfort and understanding of the care process.
Ideal candidates for the Care Navigator role should possess a strong passion for senior care and exhibit excellent customer service skills that ensure every member feels valued and respected. Candidates must be adept at working with diverse populations, including medical staff, providers, members, family members, insurance carriers, and vendors. Critical skills include a good grasp of medical terminology, insurance processes, electronic medical record systems, and highly organized communication abilities. Being proficient in Microsoft Office and potentially possessing language skills in Spanish or other languages commonly spoken within the communities served will be advantageous. Education requirements include an associate's degree or equivalent experience, along with at least one year of clinical or related work experience.
This opportunity offers candidates the chance to be part of a healthcare provider that truly values its members and emphasizes a warm, respectful, and community-focused approach to senior healthcare. The Care Navigator is positioned to make a meaningful difference in members' lives by ensuring they receive not only excellent medical care but also personalized attention and support throughout their healthcare journey. ArchWell Health promotes an inclusive workplace culture and provides equal employment opportunities to all qualified applicants.
Job Requirements
- Excellent customer service skills, with a positive and welcoming demeanor
- Passion for providing a quality experience for our senior members
- Ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public
- Working knowledge of medical terminology, insurance, and/or electronic medical record systems
- High level of organization and attention to detail
- Strong written and verbal communication skills
- Proficient PC skills, including Microsoft Office Suite
- Ability to maintain professionalism and flexibility in a changing work environment
- Fluency in Spanish, or other languages spoken by our people in the communities we serve (where necessary)
Job Qualifications
- Associates degree preferred, or equivalent experience
- Minimum of one year of work experience in a clinical setting, or similar
- Experience working with EMR systems a plus
Job Duties
- Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process
- Update member information in the electronic medical records system
- Schedule appointments and coordinate referrals for a multi-disciplinary care team
- Assist members with filling out paperwork through electronic kiosks, as needed
- Request medical records and upload documentation to electronic medical records system
- Field questions from prospective and established members, as well as their adult children
- Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
- Assist with center events, as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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