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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Job Description
ArchWell Health is a pioneering healthcare provider focused on delivering exceptional care to senior members. This innovative organization operates neighborhood clinics designed to offer a comfortable and welcoming environment tailored specifically for the elderly. ArchWell Health takes pride in fostering a vibrant community centred around wellness and compassionate care. Their approach ensures that seniors receive continuous, high-quality healthcare services from people genuinely dedicated to improving their lives, supporting their families, and engaging with their communities. By combining medical expertise with a community-oriented atmosphere, ArchWell Health is reshaping the experience of senior healthcare, making it more accessible, respectful, and connected.
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Job Requirements
- Excellent customer service skills, with a positive and welcoming demeanor
- Passion for providing a quality experience for our senior members
- Ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public
- Working knowledge of medical terminology, insurance, and/or electronic medical record systems
- High level of organization and attention to detail
- Strong written and verbal communication skills
- Proficient PC skills, including Microsoft Office Suite
- Ability to maintain professionalism and flexibility in a changing work environment
- Fluency in Spanish, or other languages spoken by our people in the communities we serve (where necessary)
Job Qualifications
- Associates degree preferred, or equivalent experience
- Minimum of one year of work experience in a clinical setting, or similar
- Experience working with EMR systems a plus
Job Duties
- Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process
- Update member information in the electronic medical records system
- Schedule appointments and coordinate referrals for a multi-disciplinary care team
- Assist members with filling out paperwork through electronic kiosks, as needed
- Request medical records and upload documentation to electronic medical records system
- Field questions from prospective and established members, as well as their adult children
- Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
- Assist with center events, as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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