Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,900.00 - $73,100.00
Work Schedule
Standard Hours
Day Shifts
Benefits
health care
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Career Development
Learning and development
Job Description
Soho House is a globally recognized private members' club that blends a unique collection of spaces including hotels, restaurants, spas, gyms, and more. Established with a focus on culture and community, Soho House offers an exclusive environment where creativity, collaboration, and excellent service are paramount. Each Soho House location embodies its own distinct style and atmosphere designed to create memorable experiences for its members and guests. With locations all around the world, Soho House has cultivated a reputation for exceptional hospitality, innovative dining, and engaging social events that cater to a diverse and discerning clientele. Its commitment to high-quality service... Show More
Job Requirements
- Must be able to seize, grasp, turn and hold objects with hands
- Must be able to work on your feet for at least 8 hours
- Fast paced movements are required to go from one part of the club to others
- Must be able to move, pull, carry, or lift at least 40 pounds
- Must be able to work in front of a computer screen for up to 5 hours per day
- Occasionally kneel, bend, crouch and climb as required
Job Qualifications
- At least 7 years managing high-volume Food and Beverage (F&B) or multi-unit operations
- Innovator and influencer with previous experience managing F&B operations that focus on service and providing top quality experiences through food and drink
- Creative and analytical thinker who encompasses strong business aptitude is driven by results and guest satisfaction
- Naturally hospitable
- Excellent interpersonal skills and ability to build relationships (internal/external) as well as highly organized, efficient and detail oriented
- Understand, maintain, and enforce local and government regulated food safety, risk prevention, fire prevention and emergency procedures to ensure the safety of all staff and guests
- Assist with interviewing all new and prospective hires (internal/external) and adhere to P&D policies while positively provide support to the team in terms of growth, development, and success planning
- Monitor, assess, report, and develop action items to support service trends, guest/member/staff surveys
Job Duties
- Strategic business partner and influential leader who communicates effectively with internal and external stake holders by assessing business objects and delivering an elevated, approachable, and profitable experience that is consistent and regularly assessed for improvement and innovation
- Work closely with General Manager and Assistant General Manager to assess and develop operational goals based off weekly, daily, and quarterly business performance reviews
- Execute action plans on time and budget to support business improvements and focus on optimizing profit, minimizing margins and promote exceptional experience(s) for member, guest, staff
- Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests, staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards
- Collaborative partner to all leading Head Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, Social, Events & Programming, Finance, Housekeeping and Facilities
- Influential leader and decision maker that supports, guides, develops and implements policies, procedure, and systems to improve business operations, service, retention and over all experiences that have been outlined by General Manager
- Provide leadership relative to annual marketing plans and partnership to other leaders within Membership, Marketing, Food & Drink, Finance
- The Cecconis GM will closely work with the AGM
- The person will recruit, lead the team, and make sure implementation of the new concept is ready for launch at a set date
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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