Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.25 - $32.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Competitive weekly rate
Health Insurance
Paid Time Off
Employee Discounts
Training and development opportunities
flexible scheduling
Supportive team environment
Job Description
We are seeking a highly skilled and motivated Catering Supervisor, Suites, to join our dynamic team responsible for delivering exceptional hospitality experiences during the FIFA World Cup 26™ Premium Hospitality Programs. Our organization is focused on providing world-class service within premium suite environments, catering to both commercial clients and invited guests. This role plays a crucial part in ensuring that operations across all suites run seamlessly, aligning with the high standards expected at a global sporting event of this magnitude.
As a Catering Supervisor, Suites, your primary responsibility will be the oversight of daily suite operations within the venue. This involves meticulous planning and execution to guarantee that catering services meet or exceed the expectations of premium clientele. You will act as a vital communication link between suite clients, catering personnel, and venue leadership, ensuring an exceptional guest experience through proactive management and prompt resolution of any challenges that arise.
Day-to-day tasks include monitoring suite readiness, managing product usage, and maintaining comprehensive daily KPI tracking aligned with tournament and venue standards. Your role is designed to support both the Venue Operations and Catering teams through direct involvement in operational tasks, thereby promoting efficiency and consistency across multi-unit catering operations. You will be the primary on-the-floor contact for suite clients during match days, ensuring immediate response to service requests and the smooth coordination of team efforts in a fast-paced, deadline-driven environment.
This position requires a candidate with strong organizational skills, the ability to work under pressure, and excellent interpersonal skills to facilitate collaboration among diverse teams. Flexibility to work extended hours, including evenings, weekends, and holidays, is essential given the nature of the event schedule. Additionally, proficiency in Microsoft Office Suite, Adobe Acrobat, Zoom, DocuSign, and Smartsheet is necessary to manage the operational workflows effectively.
The role is structured as a full-time weekly position based on a 40-hour workweek, offering a competitive weekly rate. This opportunity represents a chance to be involved at a prestigious global event that demands excellence and attention to detail in every aspect of catering and guest services. If you have experience in multi-unit catering management, a passion for delivering premium guest experiences, and the ability to handle high-pressure environments with composed leadership, this position provides an ideal platform to contribute to a memorable tournament experience.
As a Catering Supervisor, Suites, your primary responsibility will be the oversight of daily suite operations within the venue. This involves meticulous planning and execution to guarantee that catering services meet or exceed the expectations of premium clientele. You will act as a vital communication link between suite clients, catering personnel, and venue leadership, ensuring an exceptional guest experience through proactive management and prompt resolution of any challenges that arise.
Day-to-day tasks include monitoring suite readiness, managing product usage, and maintaining comprehensive daily KPI tracking aligned with tournament and venue standards. Your role is designed to support both the Venue Operations and Catering teams through direct involvement in operational tasks, thereby promoting efficiency and consistency across multi-unit catering operations. You will be the primary on-the-floor contact for suite clients during match days, ensuring immediate response to service requests and the smooth coordination of team efforts in a fast-paced, deadline-driven environment.
This position requires a candidate with strong organizational skills, the ability to work under pressure, and excellent interpersonal skills to facilitate collaboration among diverse teams. Flexibility to work extended hours, including evenings, weekends, and holidays, is essential given the nature of the event schedule. Additionally, proficiency in Microsoft Office Suite, Adobe Acrobat, Zoom, DocuSign, and Smartsheet is necessary to manage the operational workflows effectively.
The role is structured as a full-time weekly position based on a 40-hour workweek, offering a competitive weekly rate. This opportunity represents a chance to be involved at a prestigious global event that demands excellence and attention to detail in every aspect of catering and guest services. If you have experience in multi-unit catering management, a passion for delivering premium guest experiences, and the ability to handle high-pressure environments with composed leadership, this position provides an ideal platform to contribute to a memorable tournament experience.
Job Requirements
- 3-5 years of experience in the catering or hospitality industry, with a focus on multi-unit operations and staff leadership
- Bachelor’s degree in restaurant management, hospitality management, food service, or a related field or an equivalent combination of education, training, and hands-on experience
- Proficient in Microsoft Office Suite, Adobe Acrobat, Zoom, DocuSign, and Smartsheet
- Exceptional organizational and process management skills
- Ability to maintain composure under pressure, consistently delivering high performance and sound decision-making in fast-paced, deadline-driven environments
- Strong interpersonal, communication, and negotiation skills
- Highly reliable with excellent time management and a strong work ethic
- Flexibility and positive attitude to work long days, evenings, weekends and holidays when necessary
- Ability to occasionally lift and/or move up to 20 lbs with or without reasonable accommodation
- Ability to remain in a standing position for extended periods, except where sitting is permitted by law or reasonable accommodation is required
- Conversational English
- Legal authorization to work in the United States with no sponsorship assistance
- Ability to pass accreditation process
Job Qualifications
- 3-5 years of experience in the catering or hospitality industry, with a focus on multi-unit operations and staff leadership
- Bachelor’s degree in Restaurant Management, Hospitality Management, Food Service, or a related field, or an equivalent combination of education, training, and hands-on experience
- Proficient in Microsoft Office Suite, Adobe Acrobat, Zoom, DocuSign, and Smartsheet, with the ability to manage administrative and operational workflows efficiently
- Exceptional organizational and process management skills, with a proven ability to follow structured procedures and maintain operational consistency
- Strong interpersonal, communication, and negotiation skills, with experience resolving conflicts and collaborating across diverse teams
- Highly reliable with excellent time management, a strong work ethic, and a proactive, motivated approach to responsibilities
- Flexibility and positive attitude to work long days, evenings, weekends and holidays when necessary
- Conversational English as a minimum
Job Duties
- Oversee the daily operations of premium suites, ensuring all catering services are executed to the highest standard
- Complete and maintain daily KPI tracking worksheets, capturing product movement, service metrics, and operational notes for reporting
- Serve as the primary on-the-floor contact for suite clients, responding quickly to service needs, resolving issues, and escalating concerns when necessary
- Mitigate operational challenges by coordinating with catering teams, runners, and back-of-house support to ensure smooth service throughout each match day
- Communicate key updates, challenges, and insights to the Venue Catering Manager, providing clear and timely reporting
- Ensure suite setups meet premium standards, including product presentation, cleanliness, and readiness prior to each event
- Uphold all venue, tournament, and safety policies throughout operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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