Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.75 - $31.25
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Professional development opportunities
Employee Discounts
Retirement plan options
Job Description
The organization seeking to fill the Catering Supervisor, Suites position is a premium hospitality provider engaged in delivering world-class catering and event management services within the context of high-profile venues, such as those hosting the FIFA World Cup 26TM Premium Hospitality Programs. This establishment operates within the hospitality and event management industry and specializes in creating extraordinary experiences for both commercial clients and invited guests. With a clear focus on excellence, operational precision, and superior service delivery, the company is known for orchestrating complex catering services in a fast-paced, dynamic event environment that demands meticulous attention to detail and effective team coordination. The company culture promotes professionalism, responsiveness, and a commitment to upholding the highest standards of service and safety throughout their operations.
The role of Catering Supervisor, Suites is pivotal in ensuring that the venue's premium suite experiences meet and exceed guest expectations. This position entails overseeing daily operations across all suites within the venue, catering to a diverse clientele that ranges from commercial stakeholders to VIP invited guests. The Catering Supervisor will act as the principal on-site liaison, managing suite readiness, coordinating catering staff, and ensuring seamless communication between clients, catering teams, and venue leadership. The supervisor will be responsible for managing suite setups to premium standards including food and beverage presentation, cleanliness, and compliance with safety protocols. In addition to operational oversight, this role requires rigorous KPI tracking, including product usage and service metrics, to maintain continuous improvement and alignment with overarching tournament and venue standards.
This position demands a candidate who is highly motivated, detail-oriented, and skilled in multi-unit operations management within the catering or hospitality sectors. The ideal candidate will bring significant experience in staff leadership and a demonstrated ability to perform under pressure in an event-driven setting. They will possess strong organizational, communication, and negotiation skills, facilitating effective conflict resolution and cooperation among diverse teams. Technical proficiency with tools such as Microsoft Office Suite, Adobe Acrobat, Zoom, DocuSign, and Smartsheet is essential to manage administrative workflows efficiently.
The Catering Supervisor must also exhibit flexibility and a proactive mindset, ready to commit to long and varied working hours including evenings, weekends, and holidays as required by event schedules. Physical capability to lift or move items up to 20 pounds and remain on their feet for extended durations is also a component of the role, ensuring they can engage actively during match days. Fluency in conversational English is required, alongside the legal eligibility to work in the United States without the need for sponsorship. This role is compensated on a weekly rate based on a 40-hour workweek, reflecting the intensity and high responsibility level attached to the position. By joining this team, the successful candidate will be instrumental in delivering extraordinary hospitality experiences that are an integral part of one of the most prestigious sporting events in the world.
The role of Catering Supervisor, Suites is pivotal in ensuring that the venue's premium suite experiences meet and exceed guest expectations. This position entails overseeing daily operations across all suites within the venue, catering to a diverse clientele that ranges from commercial stakeholders to VIP invited guests. The Catering Supervisor will act as the principal on-site liaison, managing suite readiness, coordinating catering staff, and ensuring seamless communication between clients, catering teams, and venue leadership. The supervisor will be responsible for managing suite setups to premium standards including food and beverage presentation, cleanliness, and compliance with safety protocols. In addition to operational oversight, this role requires rigorous KPI tracking, including product usage and service metrics, to maintain continuous improvement and alignment with overarching tournament and venue standards.
This position demands a candidate who is highly motivated, detail-oriented, and skilled in multi-unit operations management within the catering or hospitality sectors. The ideal candidate will bring significant experience in staff leadership and a demonstrated ability to perform under pressure in an event-driven setting. They will possess strong organizational, communication, and negotiation skills, facilitating effective conflict resolution and cooperation among diverse teams. Technical proficiency with tools such as Microsoft Office Suite, Adobe Acrobat, Zoom, DocuSign, and Smartsheet is essential to manage administrative workflows efficiently.
The Catering Supervisor must also exhibit flexibility and a proactive mindset, ready to commit to long and varied working hours including evenings, weekends, and holidays as required by event schedules. Physical capability to lift or move items up to 20 pounds and remain on their feet for extended durations is also a component of the role, ensuring they can engage actively during match days. Fluency in conversational English is required, alongside the legal eligibility to work in the United States without the need for sponsorship. This role is compensated on a weekly rate based on a 40-hour workweek, reflecting the intensity and high responsibility level attached to the position. By joining this team, the successful candidate will be instrumental in delivering extraordinary hospitality experiences that are an integral part of one of the most prestigious sporting events in the world.
Job Requirements
- 3-5 years of experience in the catering or hospitality industry with a focus on multi-unit operations and staff leadership
- bachelor’s degree in restaurant management hospitality management food service or a related field or an equivalent combination of education training and hands-on experience
- proficiency in microsoft office suite adobe acrobat zoom docusign and smartsheet
- exceptional organizational and process management skills
- ability to maintain composure under pressure and make sound decisions
- strong interpersonal communication and negotiation skills
- flexibility to work long days evenings weekends and holidays
- ability to lift or move up to 20 pounds
- ability to remain standing for extended periods
- conversational english proficiency
- legal authorization to work in the united states without sponsorship
- ability to pass accreditation process
Job Qualifications
- 3-5 years of experience in the catering or hospitality industry with a focus on multi-unit operations and staff leadership
- bachelor’s degree in restaurant management hospitality management food service or a related field or an equivalent combination of education training and hands-on experience
- proficient in microsoft office suite adobe acrobat zoom docusign and smartsheet with the ability to manage administrative and operational workflows efficiently
- exceptional organizational and process management skills with a proven ability to follow structured procedures and maintain operational consistency
- maintains composure under pressure consistently delivering high performance and sound decision-making in fast-paced deadline-driven environments
- strong interpersonal communication and negotiation skills with experience resolving conflicts and collaborating across diverse teams
- highly reliable with excellent time management a strong work ethic and a proactive motivated approach to responsibilities
- flexibility and positive attitude to work long days evenings weekends and holidays when necessary
- conversational english as a minimum
Job Duties
- oversee the daily operations of premium suites ensuring all catering services are executed to the highest standard
- complete and maintain daily KPI tracking worksheets capturing product movement service metrics and operational notes for reporting
- serve as the primary on-the-floor contact for suite clients responding quickly to service needs resolving issues and escalating concerns when necessary
- mitigate operational challenges by coordinating with catering teams runners and back-of-house support to ensure smooth service throughout each match day
- communicate key updates challenges and insights to the venue catering manager providing clear and timely reporting
- ensure suite setups meet premium standards including product presentation cleanliness and readiness prior to each event
- uphold all venue tournament and safety policies throughout operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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