Catering Supervisor, Lounges - FIFA World Cup 26™

The hiring establishment is engaged in providing premium hospitality services for major international events, specifically targeting venues hosting the FIFA World Cup 261 Premium Hospitality Programs. This company operates within the vibrant and dynamic hospitality and event management industry, specializing in delivering exceptional guest experiences in large-scale sporting arenas and hospitality lounges. Their focus is on ensuring that guests, whether commercial clients or invited VIPs, receive unparalleled catering and service throughout the entirety of the event. With their commitment to excellence, they create memorable moments for attendees by coordinating complex hospitality operations with precision and professionalism.

This company prides itself on its ability to seamlessly integrate operations from food service to customer engagement, maintaining the highest standards in catering and venue management. Such expertise is supported by extensive use of advanced software and communication tools, ensuring smooth workflow and effective coordination across teams.

The role of Catering Supervisor, Lounges, is integral to this operation. This position is focused on overseeing the daily operations of multiple premium lounges within a venue, ensuring that all services meet or exceed established standards for quality and efficiency. The Catering Supervisor is responsible for managing a variety of tasks that include maintaining consistent service quality, managing communications between clients, staff, and venue leadership, and supporting operational readiness for every event day.

Key responsibilities include managing the daily operational flow within lounges, such as monitoring product usage and maintaining accurate daily KPI tracking related to service performance and product movement. This data collection supports reporting and continuous improvement efforts. Moreover, the supervisor acts as the primary on-the-floor liaison for lounge clients, addressing their needs rapidly and effectively, resolving any issues, and escalating as necessary to ensure smooth service.

In addition, the Catering Supervisor must handle operational challenges proactively by coordinating with catering teams, runners, and back-of-house support. They ensure premium lounge setups are pristine and aligned with presentation standards before guests arrive. The role also demands adherence to all venue, tournament, and safety policies, highlighting the importance of compliance and security in hospitality operations.

Successful candidates will bring 3 to 5 years of experience in catering or hospitality, particularly with multi-unit operations and team leadership. Educational qualifications typically include a Bachelors degree in related fields such as Restaurant Management or Hospitality Management, or an equivalent combination of experience and training. Competencies in Microsoft Office, Adobe Acrobat, Zoom, DocuSign, and Smartsheet are essential to manage both administrative and operational processes.

The role requires exceptional organizational skills, the ability to follow detailed procedures, and a capacity to perform under pressure with sound judgment. Strong interpersonal, communication, and negotiation skills are vital, as the supervisor will need to navigate diverse teams and client relationships effectively. Flexibility regarding work hours, including long days, weekends, and holidays, is expected in this role.

Physically, the position may require the ability to lift or move items up to 20 lbs and to remain standing for extended periods, accommodating legal and reasonable considerations where necessary. Candidates should possess conversational English proficiency and legal work authorization without sponsorship in Houston. They must also be able to successfully complete the accreditation process needed for access to the event venues.

This role offers an exciting opportunity to be part of a world-class hospitality operation during one of the most prestigious global sporting events, contributing directly to delivering unparalleled experiences to guests and supporting the successful execution of a major international program.