Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.25 - $32.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
weekly pay
Job Description
The hiring company is an established organization involved in organizing premium hospitality programs, notably for large-scale international events such as the FIFA World Cup 26TM. This company specializes in delivering exceptional catering and hospitality experiences within prestigious venues, focusing on creating seamless, high-quality service environments for premium guests, including commercial clients and invited VIP attendees. The establishment is known for its rigorous standards in event execution and customer service, emphasizing teamwork, efficiency, and an exceptional guest experience throughout their operations. They operate in a dynamic, fast-paced environment that requires dedicated professionals who can uphold their standards and contribute to the overall success of their world-class hospitality programs.
The role of Catering Supervisor, Lounges, is a pivotal position within the team, tasked with overseeing day-to-day operations across all premium lounges in the event venue. The successful candidate will be responsible for orchestrating all catering services within these lounges, ensuring the highest levels of service quality and operational efficiency. This position involves close collaboration with various stakeholders including clients, catering staff, and venue leadership to maintain consistent communication and fulfill client expectations effectively. The Catering Supervisor will monitor and maintain lounge readiness, oversee product usage, and keep precise daily KPI tracking aligned with the tournament and venue operational standards.
The Catering Supervisor will directly impact the guest experience by contributing to the flawless execution of service during match days, managing operational challenges, and ensuring smooth service delivery. This individual will act as the primary on-floor contact for lounge clients, promptly responding to service requests, resolving issues, and escalating concerns as appropriate to maintain satisfaction levels. The role demands exceptional organizational and process management skills to ensure the premium lounges meet both the visual and operational standards required. Adherence to all venue, tournament, and safety policies is a critical aspect of the responsibilities, ensuring that the hospitality program runs without incident and with the utmost professionalism.
Employment for this position is offered on a weekly paid basis, covering 40 hours per week. The Catering Supervisor, Lounges, must demonstrate flexibility with working hours, including the availability to work long days, evenings, weekends, and holidays as event schedules demand. The role also requires a proactive and motivated approach, with the ability to maintain composure under pressure and consistently deliver high performance in a deadline-driven environment. This position is ideal for candidates with 3-5 years of experience in catering or hospitality management, particularly with multi-unit operations and leadership responsibilities. A background in restaurant management, hospitality, or food service, combined with strong interpersonal and communication skills, is essential for success in this role.
The role of Catering Supervisor, Lounges, is a pivotal position within the team, tasked with overseeing day-to-day operations across all premium lounges in the event venue. The successful candidate will be responsible for orchestrating all catering services within these lounges, ensuring the highest levels of service quality and operational efficiency. This position involves close collaboration with various stakeholders including clients, catering staff, and venue leadership to maintain consistent communication and fulfill client expectations effectively. The Catering Supervisor will monitor and maintain lounge readiness, oversee product usage, and keep precise daily KPI tracking aligned with the tournament and venue operational standards.
The Catering Supervisor will directly impact the guest experience by contributing to the flawless execution of service during match days, managing operational challenges, and ensuring smooth service delivery. This individual will act as the primary on-floor contact for lounge clients, promptly responding to service requests, resolving issues, and escalating concerns as appropriate to maintain satisfaction levels. The role demands exceptional organizational and process management skills to ensure the premium lounges meet both the visual and operational standards required. Adherence to all venue, tournament, and safety policies is a critical aspect of the responsibilities, ensuring that the hospitality program runs without incident and with the utmost professionalism.
Employment for this position is offered on a weekly paid basis, covering 40 hours per week. The Catering Supervisor, Lounges, must demonstrate flexibility with working hours, including the availability to work long days, evenings, weekends, and holidays as event schedules demand. The role also requires a proactive and motivated approach, with the ability to maintain composure under pressure and consistently deliver high performance in a deadline-driven environment. This position is ideal for candidates with 3-5 years of experience in catering or hospitality management, particularly with multi-unit operations and leadership responsibilities. A background in restaurant management, hospitality, or food service, combined with strong interpersonal and communication skills, is essential for success in this role.
Job Requirements
- 3-5 years of experience in catering or hospitality industry with focus on multi-unit operations and staff leadership
- Bachelor’s degree in Restaurant Management Hospitality Management Food Service or related field or equivalent combination of education training and hands-on experience
- Proficient in Microsoft Office Suite Adobe Acrobat Zoom DocuSign and Smartsheet with ability to manage administrative and operational workflows efficiently
- Exceptional organizational and process management skills with proven ability to follow structured procedures and maintain operational consistency
- Maintains composure under pressure consistently delivering high performance and sound decision-making in fast-paced deadline-driven environments
- Strong interpersonal communication and negotiation skills with experience resolving conflicts and collaborating across diverse teams
- Highly reliable with excellent time management strong work ethic and proactive motivated approach to responsibilities
- Flexibility and positive attitude to work long days evenings weekends and holidays when necessary
- Occasionally lift and/or move up to 20 lbs with or without reasonable accommodation
- Ability to remain in a standing position for extended periods except where sitting is permitted by law or reasonable accommodation is required
- Conversational English as a minimum
- Legally able to work with no sponsorship assistance in the Untied States
- Ability to pass Accreditation process
Job Qualifications
- 3-5 years of experience in catering or hospitality industry with focus on multi-unit operations and staff leadership
- Bachelor’s degree in Restaurant Management Hospitality Management Food Service or related field or equivalent combination of education training and hands-on experience
- Proficient in Microsoft Office Suite Adobe Acrobat Zoom DocuSign and Smartsheet with ability to manage administrative and operational workflows efficiently
- Exceptional organizational and process management skills with proven ability to follow structured procedures and maintain operational consistency
- Maintains composure under pressure consistently delivering high performance and sound decision-making in fast-paced deadline-driven environments
- Strong interpersonal communication and negotiation skills with experience resolving conflicts and collaborating across diverse teams
- Highly reliable with excellent time management strong work ethic and proactive motivated approach to responsibilities
- Flexibility and positive attitude to work long days evenings weekends and holidays when necessary
- Conversational English as a minimum
Job Duties
- Oversee the daily operations of premium lounges ensuring all catering services are executed to the highest standard
- Complete and maintain daily KPI tracking worksheets capturing product movement service metrics and operational notes for reporting
- Serve as the primary on-the-floor contact for lounge clients responding quickly to service needs resolving issues and escalating concerns when necessary
- Mitigate operational challenges by coordinating with catering teams runners and back-of-house support to ensure smooth service throughout each match day
- Communicate key updates challenges and insights to the Venue Catering Manager providing clear and timely reporting
- Ensure lounge setups meet premium standards including product presentation cleanliness and readiness prior to each event
- Uphold all venue tournament and safety policies throughout operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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