Catering Supervisor

The company is a reputable establishment specializing in catering and hospitality services, dedicated to delivering exceptional food experiences to its diverse clientele. Known for its commitment to quality, customer satisfaction, and efficiency, the company manages a variety of catering operations designed to meet both large-scale and intimate event needs. Employees at this company benefit from a dynamic work environment that values teamwork, professionalism, and continuous improvement, making it a great place for individuals passionate about food service and customer interaction to grow and develop their careers. The working environment is structured to support supervisors and staff in delivering impeccable catering services while maintaining high standards of cleanliness and organization throughout the catering department.

The Catering Supervisor role is a pivotal position responsible for overseeing the total catering operations within one of the company’s units. This role involves a wide range of responsibilities from order taking to delivery coordination and preparation of food. The supervisor will engage directly with outside customers and guests, ensuring that the service provided meets the company’s quality expectations. Key duties include managing catering orders by phone and online through POS systems, scheduling delivery drivers, overseeing food production and presentation, and maintaining general cleanliness and organization within the catering area.

In this role, the Catering Supervisor will take charge of the entire catering process from start to finish, including baking, assembly of catering items such as baskets, trays, and bowls, and handling the distribution of tips on a daily basis. The position requires close collaboration with catering and retail employees as well as the restaurant management team to coordinate efforts and enhance the overall guest experience.

Additionally, the Catering Supervisor has sales responsibilities that include daily customer follow-ups, menu presentations and tastings, community event coordination, and territory canvassing to identify new sales leads. These initiatives are crucial for driving business growth and maintaining strong relationships with existing and potential customers.

The role demands excellent organizational and communication skills, a good understanding of POS systems, proficiency with MS Office tools, and the ability to resolve customer concerns effectively. The supervisor must also ensure compliance with food safety regulations by holding a valid Foodhandler card or ServSafe certification. A valid driver’s license and the completion of required driver training are essential for managing deliveries. This position is ideally suited for candidates with prior guest service experience in restaurant or retail environments and a solid ability to perform basic math calculations.

Overall, the Catering Supervisor plays a vital role in the success of the catering operations, ensuring that every aspect from preparation to delivery is executed flawlessly. This comprehensive role offers an exciting opportunity for individuals who thrive in a fast-paced, customer-oriented setting and who are looking to advance their careers in hospitality management and catering services.