Catering Services Manager

Salinas, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $48,900.00 - $76,200.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

wellness programs

Job Description

Kimpton Hotels & Restaurants, founded in 1981 in San Francisco by Bill Kimpton, revolutionized the hospitality industry by introducing a boutique hotel standard focused on heartfelt, human connections. This establishment prides itself on creating environments where guests and employees alike experience genuine, personal interactions. The company’s culture is defined by a lively and rebellious spirit that values individuality, creativity, and self-leadership. It fosters an empowering and exceptional work environment where diverse backgrounds and talents are celebrated, ensuring that every employee can shine as their authentic selves. Working at Kimpton Hotels & Restaurants means being part of a community dedicated to improving the lives of coworkers, guests, owners, and local communities through meaningful service and collaboration.

The Conference Services Manager (CSM) role at Kimpton Hotels & Restaurants is integral to maintaining this culture of connection and excellence. The CSM acts as the essential liaison between the hotel’s operational departments and clients, ensuring seamless communication and coordination. This role focuses on balancing executed contracts, service quality, and profitability. The Conference Services Manager maximizes the hotel’s revenue potential by efficiently managing conference requirements related to food and beverage sales, room rentals, and auxiliary services such as audiovisual equipment, storage, and labor. This position requires a detail-oriented and proactive individual who can coordinate meetings, conferences, exhibits, and special events with precision while providing exceptional client service.

The CSM is responsible for overseeing menu arrangements, monitoring revenues to meet or exceed minimum contractual obligations, and managing group rooming lists with attention to cut-off dates and contract deadlines. They assist clients with off-premise hotel details and conduct property tours to provide personable and engaging experiences for potential and booked clients. Accurate documentation is critical in this role, including maintaining comprehensive conference profiles that detail menus, meeting setups, client information, and reservation statistics. Post-conference reporting and banquet event order preparation are also key tasks, ensuring that all internal stakeholders are informed through regular meetings and sales goal tracking. The ideal candidate will have at least one year of related hospitality experience, strong knowledge of food and beverage operations and meeting room setups, and proficiency with Microsoft Office. Experience with Delphi software is a plus but not mandatory. Creativity, enthusiasm, strong organizational skills, and the ability to take initiative and lead oneself are highly valued.

Kimpton Hotels & Restaurants is committed to diversity and inclusion, encouraging employees to embrace and celebrate the differences among people, including race, ethnicity, age, religion, lifestyle, sexual orientation, gender identity, and physical abilities. The company’s ethos is centered on authenticity and leadership, encouraging employees to be themselves and make a meaningful impact in their roles.

Job Requirements

At least one year related experience in hospitality industry
Solid knowledge of food and beverage and meeting room setups
Familiarity with property layout and capacities
Strong organizational and communication skills
Proficiency in Microsoft Office
Ability to manage multiple tasks and meet deadlines
Flexibility and creativity in problem-solving

Job Qualifications

At least one year of related experience in the hospitality industry with solid knowledge of food and beverage and meeting room setups
Thorough knowledge of property, space, food and beverage offerings and capacities
High level of creativity, enthusiasm and flexibility
Well organized, detail orientated and excellent follow-up skills
Superior writing skills and knowledge of Microsoft Office
Delphi experience preferred but not required
Ability to be yourself, lead yourself, and make it count

Job Duties

Coordinate meetings, conferences, exhibit shows or other special events and activities with accuracy and detailed communication outlines for the client and hotel departments
Ensure that all contracted groups are meeting or exceeding minimum food + beverage revenues, guest room revenues, meeting room rental revenues, and monitoring for potential attrition
Coordinate menu arrangements for conference clients that maximize the revenue potential for the hotel, while serving the client
Obtain conference rooming lists, monitor cut-off dates, and obtain rooming lists by the due date and sales contract
Assist conference clients with off-premise (hotel) details
Conduct tours for potential and booked clients, providing personable experiences
Provide an accurate conference profile that documents all aspects of a particular conference, including menus, meeting set-ups, client profiles, reservation pick-up statistics, and other pertinent information
Prepare a comprehensive post conference report on all conferences
Complete and distribute banquet event orders, reports, and correspondence as required
Maintain accurate and current space blocks in the group function room log, observing proper turnovers and releasing unused space as appropriate
Attend internal meetings including weekly BEO, sales, and operations meetings, and maintain a local catering sales goal