Catering Sales Manager

Colorado Springs, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Exact $60,000.00

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

wellness programs

Job Description

The Garden of the Gods Resort and Club is a prestigious and well-established resort located in Colorado Springs, Colorado, renowned for its exceptional hospitality, picturesque settings, and world-class amenities. This resort boasts luxurious accommodations, dining, and recreational activities, appealing to a diverse clientele that includes tourists, business travelers, and event planners. The resort is dedicated to providing an enriching and memorable experience for all guests by upholding high service standards and fostering a team-oriented, supportive environment for its employees. At the Garden of the Gods Resort and Club, career development is encouraged, and employees benefit from a dynamic workplace where their contributions are valued and recognized.

The position available is Catering Sales Manager, a pivotal role responsible for driving the resort's catering business to new heights. This position specifically focuses on generating new catering business such as weddings, wedding-related events, and various social catering functions. The role involves converting inbound leads and inquiries into confirmed bookings, consistently exceeding assigned revenue goals. In addition to sales, the Catering Sales Manager will handle detailed planning, coordination, and servicing responsibilities for all booked events.

This role requires a deep understanding of event management and catering sales, where the manager identifies potential business opportunities, solicits clients, and successfully upsells menus, room types, and ancillary services to maximize revenue streams. The manager diligently tracks all lead activity and ensures weekly and monthly sales goals are met using the resort's software systems like Delphi FDC and related platforms.

Successful execution of contracts within set deadlines, managing client timelines, and thorough preparation of Banquet Event Orders (BEOs) and catering function sheets are critical responsibilities. The role also involves regular interaction with internal departments such as sales, kitchen, operations, and accounting teams to ensure seamless event execution and guest satisfaction. The Catering Sales Manager serves as a point of contact and a supervisory presence during events, providing exceptional customer service and support to clients.

Furthermore, this role demands participation in meetings and coordination with external vendors and competitive venues to cultivate strong business relationships that support the growth of the catering market. Skills such as designing room layouts with specialized software and effective cross-department communication facilitate a superior guest experience.

Overall, the Catering Sales Manager at Garden of the Gods Resort and Club plays an essential role in driving the success and reputation of the resort’s catering services by combining strategic sales expertise, meticulous event management, and exemplary customer relations. This employment opportunity offers a vibrant work environment with a focus on wellness, professionalism, and the resort's core values, providing a career path for those passionate about hospitality sales and event planning.

Job Requirements

Minimum 3 years in a hospitality sales role
valid driver's license required
preferred ServeSafe or TIPS certification or equivalent
preferred first-aid CPR AED certification
proficient computer skills including MS Office Suite
ability to work days nights weekends and holidays as needed
knowledge of Delphi Classic Delphi FDC Opera Sales and Catering or similar software preferred
knowledge of Jonas Micros software or other business enterprise POS programs preferred
ability to use room diagram software such as Meetings Matrix Allseated or Social Tables
strong communication skills
ability to maintain professional appearance and demeanor
willingness to participate in training and meetings regularly

Job Qualifications

Minimum 3 years in a hospitality sales role
preferred knowledge of Delphi Classic Delphi FDC Opera Sales and Catering or similar software
preferred knowledge of Jonas Micros software or other business enterprise or POS programs
proficient computer skills and in-depth knowledge of MS Office Suite
ability to design room layouts using software such as Meetings Matrix Allseated or Social Tables
excellent communication and interpersonal skills
strong organizational and multitasking abilities
ability to work collaboratively across departments
customer service oriented with a passion for event planning
knowledge of hospitality industry standards

Job Duties

Understand all details pertaining to the events needs including identifying potential business solicitation and upselling menus room types and ancillary revenues whenever possible
reply to inquiries leads for catered events and other assigned markets
track all lead and call production in Delphi FDC ensuring weekly and monthly activity goals are met
close business on the best opportunities based on market conditions and execute approved contracts within contract signing due dates
finalize all details of catering and event functions within assigned market
review and understand catering sales revenue and operation budgets and provide forecasting reports
maintain client timeline for contracts BEOs payment schedules attendance counts ensuring accounting has deposits and payments in advance
prepare and check all BEOs catering function sheets and ensure appropriate departments receive changes timely
inspect function rooms prior to start for correct setup and supervise functions periodically
greet directly booked clients upon arrival and serve as guest contact during events as needed
conduct daily client tours and detail events as required including weekends
ensure group billing is correct and approved before submission
participate in weekly sales and operations meetings to communicate upcoming event needs
establish relationships with area event vendors competitive and non-competitive hotels and venue managers
design room layouts with provided diagram software
interact effectively with sales kitchen vendors competitors and associations to ensure guest satisfaction
deliver I Am Proud service standards and signature touch points
establish cross-departmental communication channels
attend tradeshows and networking events as approved to grow the assigned market
maintain post-event files and ensure invoices receipts and closing inventories are recorded
maintain complete files on all future and past events
attend training as assigned
practice and encourage safety and adhere to company policies
participate timely in stand up and staff meetings
greet every guest member and team with I Am Proud standards
provide extraordinary service enriching by nature
embody wellness and virtues through interactions performance and commitments
uphold the resort's brand culture vision mission and values
empower to correct mistakes
give guests a fond farewell and address feedback professionally
demonstrate professional appearance and attentiveness
perform other job-related duties as assigned
interface positively with other departments offering assistance
maintain an organized and professional work environment