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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $60,000.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
wellness programs
Job Description
The Garden of the Gods Resort and Club is a prestigious and well-established resort located in Colorado Springs, Colorado, renowned for its exceptional hospitality, picturesque settings, and world-class amenities. This resort boasts luxurious accommodations, dining, and recreational activities, appealing to a diverse clientele that includes tourists, business travelers, and event planners. The resort is dedicated to providing an enriching and memorable experience for all guests by upholding high service standards and fostering a team-oriented, supportive environment for its employees. At the Garden of the Gods Resort and Club, career development is encouraged, and employees benefit from a dynamic workplace where... Show More
Job Requirements
- Minimum 3 years in a hospitality sales role
- valid driver's license required
- preferred ServeSafe or TIPS certification or equivalent
- preferred first-aid CPR AED certification
- proficient computer skills including MS Office Suite
- ability to work days nights weekends and holidays as needed
- knowledge of Delphi Classic Delphi FDC Opera Sales and Catering or similar software preferred
- knowledge of Jonas Micros software or other business enterprise POS programs preferred
- ability to use room diagram software such as Meetings Matrix Allseated or Social Tables
- strong communication skills
- ability to maintain professional appearance and demeanor
- willingness to participate in training and meetings regularly
Job Qualifications
- Minimum 3 years in a hospitality sales role
- preferred knowledge of Delphi Classic Delphi FDC Opera Sales and Catering or similar software
- preferred knowledge of Jonas Micros software or other business enterprise or POS programs
- proficient computer skills and in-depth knowledge of MS Office Suite
- ability to design room layouts using software such as Meetings Matrix Allseated or Social Tables
- excellent communication and interpersonal skills
- strong organizational and multitasking abilities
- ability to work collaboratively across departments
- customer service oriented with a passion for event planning
- knowledge of hospitality industry standards
Job Duties
- Understand all details pertaining to the events needs including identifying potential business solicitation and upselling menus room types and ancillary revenues whenever possible
- reply to inquiries leads for catered events and other assigned markets
- track all lead and call production in Delphi FDC ensuring weekly and monthly activity goals are met
- close business on the best opportunities based on market conditions and execute approved contracts within contract signing due dates
- finalize all details of catering and event functions within assigned market
- review and understand catering sales revenue and operation budgets and provide forecasting reports
- maintain client timeline for contracts BEOs payment schedules attendance counts ensuring accounting has deposits and payments in advance
- prepare and check all BEOs catering function sheets and ensure appropriate departments receive changes timely
- inspect function rooms prior to start for correct setup and supervise functions periodically
- greet directly booked clients upon arrival and serve as guest contact during events as needed
- conduct daily client tours and detail events as required including weekends
- ensure group billing is correct and approved before submission
- participate in weekly sales and operations meetings to communicate upcoming event needs
- establish relationships with area event vendors competitive and non-competitive hotels and venue managers
- design room layouts with provided diagram software
- interact effectively with sales kitchen vendors competitors and associations to ensure guest satisfaction
- deliver I Am Proud service standards and signature touch points
- establish cross-departmental communication channels
- attend tradeshows and networking events as approved to grow the assigned market
- maintain post-event files and ensure invoices receipts and closing inventories are recorded
- maintain complete files on all future and past events
- attend training as assigned
- practice and encourage safety and adhere to company policies
- participate timely in stand up and staff meetings
- greet every guest member and team with I Am Proud standards
- provide extraordinary service enriching by nature
- embody wellness and virtues through interactions performance and commitments
- uphold the resort's brand culture vision mission and values
- empower to correct mistakes
- give guests a fond farewell and address feedback professionally
- demonstrate professional appearance and attentiveness
- perform other job-related duties as assigned
- interface positively with other departments offering assistance
- maintain an organized and professional work environment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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