Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,300.00 - $74,600.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Annual performance bonus
paid vacation days
Paid parental leave
Tuition Reimbursement
Friends-and-family discounts
Job Description
Delaware North Sportservice is a prominent hospitality and food service company known for delivering exceptional culinary experiences across diverse venues. They are currently seeking a Catering Operations Manager to join their team at Miami Freedom Park in Miami, Florida. Miami Freedom Park is a state-of-the-art soccer stadium and entertainment venue set to open in 2026 as the future home of Inter Miami CF, hosting world-class soccer matches, concerts, and live entertainment year-round. Delaware North will lead the stadium's concessions and premium food and beverage services, aiming to blend innovative culinary experiences with the vibrant culture of Miami while elevating classic stadium favorites.
The Catering Operations Manager will be responsible for overseeing all catering operations at Miami Freedom Park, supporting a variety of events and daily service requirements throughout the venue. This role is vital to delivering outstanding food and beverage experiences for premium events, internal partners, and important stakeholders. As the primary liaison between clients and internal teams, the manager will collaborate closely with clients’ sales and operations teams to ensure alignment, responsiveness, and flawless event execution. Reporting directly to the Director of Suites and Catering, the role demands a hands-on, service-driven leader with strong operational expertise and a high sense of accountability.
This position provides a unique opportunity to contribute to a world-class facility, shaping the hospitality experience at a cutting-edge sports and entertainment destination. The manager will be responsible for leading approximately 20 team members, fostering a culture of professionalism, accountability, and service excellence. The role requires proactive client communication, strategic upselling to maximize revenue, and ensuring compliance with food safety standards and company policies. The manager will directly support a wide range of catering needs, including premium and special events, client functions, employee dining, and service for home and visiting teams, security staff, and broadcast crews.
The anticipated base salary for this full-time position ranges from $55,300 to $74,600 per year. In addition to the base salary, Delaware North offers an annual bonus plan based on company and individual performance or a role-based, uncapped sales incentive plan. The company provides extensive benefits, including medical, dental, and vision insurance, a 401(k) plan with company match, paid vacation, holidays, paid parental leave, tuition reimbursement, and generous friends-and-family discounts across many company hotels and resorts. Delaware North values its team members’ personal and professional growth and offers unique career advancement paths within a global, family-owned business with over 100 years of history.
The Catering Operations Manager will be responsible for overseeing all catering operations at Miami Freedom Park, supporting a variety of events and daily service requirements throughout the venue. This role is vital to delivering outstanding food and beverage experiences for premium events, internal partners, and important stakeholders. As the primary liaison between clients and internal teams, the manager will collaborate closely with clients’ sales and operations teams to ensure alignment, responsiveness, and flawless event execution. Reporting directly to the Director of Suites and Catering, the role demands a hands-on, service-driven leader with strong operational expertise and a high sense of accountability.
This position provides a unique opportunity to contribute to a world-class facility, shaping the hospitality experience at a cutting-edge sports and entertainment destination. The manager will be responsible for leading approximately 20 team members, fostering a culture of professionalism, accountability, and service excellence. The role requires proactive client communication, strategic upselling to maximize revenue, and ensuring compliance with food safety standards and company policies. The manager will directly support a wide range of catering needs, including premium and special events, client functions, employee dining, and service for home and visiting teams, security staff, and broadcast crews.
The anticipated base salary for this full-time position ranges from $55,300 to $74,600 per year. In addition to the base salary, Delaware North offers an annual bonus plan based on company and individual performance or a role-based, uncapped sales incentive plan. The company provides extensive benefits, including medical, dental, and vision insurance, a 401(k) plan with company match, paid vacation, holidays, paid parental leave, tuition reimbursement, and generous friends-and-family discounts across many company hotels and resorts. Delaware North values its team members’ personal and professional growth and offers unique career advancement paths within a global, family-owned business with over 100 years of history.
Job Requirements
- High school diploma or equivalent
- Minimum 3 years of experience in catering or food and beverage operations
- Demonstrated experience leading teams and managing complex events
- Strong communication skills
- Ability to work flexible hours including nights, weekends, and holidays
- Knowledge of food safety and sanitation standards
- Valid alcohol service certification or ability to obtain
- Proficiency in client relationship management and event coordination
Job Qualifications
- Proven experience in catering, banquets, or food and beverage operations within a high-volume, fast-paced environment such as sports, entertainment, hospitality, or events
- Strong leadership skills with experience managing and developing hourly and salaried teams
- Demonstrated ability to build and maintain strong client relationships while delivering customized, service-driven solutions
- Excellent organizational, communication, and multitasking skills with a hands-on management approach
- Ability to work a flexible schedule including nights, weekends, and holidays based on event needs
Job Duties
- Oversee all catering and special event operations, ensuring seamless execution from planning through event close-out
- Serve as the primary point of contact for catering clients, building strong, trust-based relationships and working closely with clients’ sales and operations teams to understand objectives, requirements, and service expectations
- Proactively manage client communications before, during, and after events, ensuring timely responses, clear follow-through, and a consistently high level of service
- Drive catering sales through strategic upselling of food, beverage, and service enhancements to maximize revenue and elevate the guest experience
- Act as a strategic partner to clients by anticipating needs, managing expectations, and delivering customized food and beverage solutions that align with premium service standards
- Lead, train, and manage a team of approximately 20 direct reports, fostering a culture of accountability, professionalism, and service excellence
- Partner closely with the culinary team to coordinate menus, staffing, timelines, and execution for events of varying size and complexity
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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