Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Paid holidays
Flexible Schedule
Job Description
Hy-Vee is a well-established grocery store chain recognized for its commitment to exceptional customer service and community engagement. With a core promise of 'a helpful smile in every aisle,' Hy-Vee emphasizes the importance of a fully engaged and supportive workforce to ensure the best shopping experience for customers. Known for its wide range of products and services, Hy-Vee is a community-based company that values positivity, professionalism, and teamwork among its employees. The company culture is built on strong partnerships, a growth mindset, and a results-oriented approach, all centered around maintaining a customer-focused environment. Employees at Hy-Vee are encouraged to uphold... Show More
Job Requirements
- High school diploma or equivalent
- one to three years of experience in a similar or related role
- ability to lift up to 50 pounds occasionally
- ability to perform physical activities such as climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions
- ability to maintain a professional appearance and adhere to company hygiene and dress policies
- strong problem-solving skills
- good communication skills
- availability to work scheduled hours
- adherence to company policies and procedures
Job Qualifications
- High school diploma or equivalent
- over one year up to three years of similar or related work experience
- ability to solve practical problems including non-verbal symbolism and comprehend difficult concepts
- ability to do arithmetic calculations involving fractions, decimals, and percentages
- possess the ability to compose original correspondence
- able to follow technical manuals
- able to maintain professionalism and customer focus
- strong leadership and communication skills
- experience in managing teams and coordinating multi-departmental activities
Job Duties
- Maintains a positive attitude
- creates an atmosphere of friendliness and fun through flexibility and teamwork
- generates a friendly atmosphere by encouraging employees to greet and speak to customers
- provides prompt, courteous, and efficient service to customers and sets a good example
- sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability
- provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
- smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store
- makes an effort to learn customers' names and to address them by name whenever possible
- assists customers by escorting them to the products they're looking for
- securing products that are out of reach
- loading or unloading heavy items
- making note of and passing along customer suggestions or requests
- answering the telephone promptly when called upon, and providing friendly, helpful service to customers who call
- handles and satisfies customer issues
- determines department goals with store director
- meets with customers and determines their needs
- writes a detailed order and coordinates order with all departments involved
- contacts businesses and prospective customers to inform them about the catering service
- develops contracts for "exclusive" Hy-Vee only caterings
- recommends and buys equipment with Store Directors approval
- consults with customers on available rental companies
- attends department Manager meetings and obtains baseline prices from them
- figures retail pricing and ensures correct pricing
- prepares the customer bills, extends invoices, posts invoices, and oversees department bookkeeping procedures
- develops and maintains standard catering practices and checks multi catering events for quality control
- answers phone calls and returns calls from voice mail in a timely and efficient manner
- develops guidelines for the departments' performance in the absence of the Manager
- organizes shows and events for the store, i.e. Bridal show, Holiday show
- sets up displays for events, and communicates with the events coordinator for annual events information
- ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product
- understands and troubleshoots equipment and ensures maintenance is performed
- maintains strict adherence to department and company guidelines related to personal hygiene and dress
- adheres to company policies and individual store guidelines
- reports to work when scheduled and works expected number of hours
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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