Catering Manager

Acqualina Resort and Spa is a prestigious luxury hotel located along the pristine shores of Sunny Isles Beach, Florida. Known for its world-class amenities, exceptional service, and breathtaking ocean views, Acqualina offers an extraordinary experience to its guests. The resort combines upscale accommodations, gourmet dining, a full-service spa, and extensive event facilities, making it a top choice for both leisure travelers and event planners alike. With a commitment to excellence, Acqualina prides itself on fostering a Dream Maker culture, which focuses on preparing, inspiring, empowering, and entrusting its employees. This unique culture reflects the hotel's dedication to investing in its people, ensuring their career growth and job satisfaction through continuous learning and development opportunities. Employees enjoy competitive wages and a comprehensive benefits package that includes medical, dental, and vision insurance, life insurance, a 401K program, paid holidays and vacation, an outstanding recognition and awards program, effective training programs, tuition reimbursement, complimentary parking and meals, preferred pricing on food, beverage, spa treatments, and retail purchases, as well as special management programs to advance their careers, plus health and wellness fairs.

The Catering Manager role at Acqualina Resort and Spa is a key leadership position responsible for overseeing all aspects of the catering department. Reporting directly to the Director of Sales and Marketing, the Catering Manager coordinates and manages catering functions in conformity with hotel standards. This role is vital in maintaining budgeted revenue through business solicitation while controlling expenses. The successful candidate will embody a management philosophy that guides and motivates the catering staff to deliver standout service and operational excellence. This position operates in diverse environments, including banquet function spaces, catering offices, and kitchen/stewarding areas, and requires adaptability to variable temperature and noise conditions, as well as attention to safety concerning fumes, odors, dust, mites, and chemicals. Effective prioritization, organizational skills, calm problem-solving abilities, and strong guest service understanding are crucial to succeed in this role.

Key responsibilities include maintaining extensive knowledge of catering policies and service procedures, managing equipment use, anticipating and quickly responding to guests' needs, maintaining positive guest relations, and ensuring all catering events meet the highest standards. The Catering Manager is involved in pre-event coordination, meeting with clients and vendors, organizing staffing, and supervising services during functions to ensure guest satisfaction. They also handle all billing, payment procedures, and post-event follow-ups, including client feedback and rebooking efforts. Keeping detailed records, preparing reports, and developing marketing plans for catering services are also integral to this role. The Catering Manager actively fosters a cooperative and productive working environment that promotes employee morale and teamwork.

Candidates for this critical position should have a high school diploma or equivalent, with some college preferred, plus at least two years of experience in catering management. Proficiency in multiple food service styles—such as French, Russian, flaming tableside, and Butler service—is expected. Fluency in both English and Spanish, as well as familiarity with menu development, food and beverage cost controls, sales and marketing tools, and basic arithmetic, are essential. Supervisory and communication skills must be strong to train and direct staff efficiently and handle guest relations professionally. Physical demands include the ability to transport equipment and remain stationary for extended periods.

Overall, the Catering Manager at Acqualina Resort and Spa plays a vital role in delivering unforgettable catering experiences that match the resort's luxury reputation. This position offers ample opportunities for personal and professional growth in an inspiring work environment that values innovation, quality, and exceptional guest service.