Catering Manager

Schlotzsky's is a well-established restaurant chain known for its commitment to delivering high-quality, flavorful food and exceptional customer service. With a strong presence in the fast-casual dining industry, Schlotzsky's offers a vibrant and dynamic work environment that encourages growth, teamwork, and innovation. The company prides itself on maintaining consistent standards across all locations, ensuring guests enjoy a positive dining experience every time. Schlotzsky's corporate team plays a crucial role in sustaining these standards while driving the brand forward through strategic management and superior operational oversight. This position is based in a corporate office location, providing a unique opportunity to contribute directly to the success of the catering division within the broader restaurant network.

The Catering Manager at Schlotzsky's holds a pivotal role responsible for planning, organizing, and managing catering services that align with the brand's standards and meet customer expectations. This role demands a high level of precision in content and delivery while adhering to stringent food safety, hygiene, and financial objectives. The Catering Manager actively solicits catering business from multiple sources, ensuring a steady stream of events and revenue for the company. They oversee the full spectrum of catering event coordination, from initial inquiry and rental arrangements to event execution and post-event follow-up.

Key responsibilities include developing, implementing, and maintaining quality standards in catering that reflect the Schlotzsky's brand promise. The manager is tasked with organizing and leading pre-shift and departmental meetings to communicate critical event information to staff, ensuring seamless execution of events and special occasions. Overseeing restaurant team efforts to meet or exceed sales and profit goals is essential, along with addressing and resolving customer complaints professionally and promptly.

Moreover, the Catering Manager is expected to maintain the highest health and safety standards, develop programs to increase catering revenues, and perform additional tasks as assigned by the General Manager or Area Director. This role requires excellent leadership skills to manage, motivate, and develop the catering team effectively. Strong communication and customer service skills are essential to build solid relationships with clients, vendors, and internal teams. Additionally, the ability to work a flexible schedule is necessary to accommodate events that occur outside regular business hours. This comprehensive and challenging role is ideal for an experienced professional eager to make a significant impact within a respected and growing restaurant brand.