Catering Lead

Panera is a well-known bakery-cafe chain that operates across the United States and Canada, renowned for its commitment to quality food, warm hospitality, and creating a welcoming atmosphere for both customers and employees. As a company that prioritizes its people, Panera fosters a culture of growth, support, and inclusivity where every team member can thrive, be themselves, and enjoy a rewarding work environment. Panera not only focuses on delivering craveable and freshly baked goods but also emphasizes leadership development and career advancement opportunities for its employees. The company is dedicated to helping its team members succeed every day through a combination of competitive pay, flexible scheduling, comprehensive benefits, and a supportive workplace culture that values fun and teamwork.

The role of a Catering Lead at Panera is vital to the success of the catering operations, which are an important part of Panera's service offerings. The Catering Lead serves as the primary point of contact for customers who are planning events and need exceptional catering service. This position requires someone who is organized, proactive, and passionate about hospitality to ensure every catering order is flawlessly prepared, accurately delivered, and delightfully presented. The Catering Lead manages the entire catering process, from order creation to delivery, working closely with guests to understand their needs and provide personalized recommendations of Panera’s delicious menu items. This role also involves marketing Panera’s catering services to local businesses, schools, and events, helping to broaden Panera’s outreach and build ongoing client relationships.

Beyond managing orders, the Catering Lead plays a significant role in maintaining Panera's high standards of food quality and health safety. They must strictly adhere to established health and food safety protocols, ensuring that every meal not only tastes great but is safe to serve. As a leader within the team, the Catering Lead supports other team members and store managers to foster a positive, welcoming environment built on warmth, belonging, growth, and trust. This includes effective communication, proactive follow-up with guests, and a dedication to creating memorable customer experiences.

This position requires flexibility, as the work hours may include nights and weekends to accommodate event schedules. Candidates should have a valid driver’s license and a reliable vehicle to manage the delivery aspect of the role safely and efficiently. Physical requirements include the ability to lift, carry, push, or pull items weighing 25-50 pounds and the ability to stand and walk for extended periods. Excellent organizational skills, time management, and a customer-focused mindset are critical attributes for success in this role.

Overall, the Catering Lead at Panera is a dynamic position ideal for individuals who enjoy fast-paced environments and thrive on creating positive experiences through food and service. Panera offers a competitive pay structure with eligibility for team tips, free meals during shifts, a comprehensive benefits package including medical, dental, and vision insurance, 401(k) with matching, paid vacation, and a strong culture of professional development. This makes Panera an excellent choice for those looking to grow a rewarding career in food service and hospitality.