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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $49,400.00 - $86,400.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Life insurance
Job Description
The hiring establishment is a prestigious 4-star hotel known for its exceptional service, luxurious accommodations, and comprehensive event hosting capabilities. Specializing in an array of high-end hospitality services, this hotel offers an exquisite venue for corporate functions, weddings, social celebrations, and receptions. It aims to provide not only superior lodging but also memorable event experiences supported by a dedicated and professional staff. The hotel prides itself on a strong commitment to guest satisfaction and operational excellence, making it a prime location for both domestic and international visitors who expect impeccable service standards and elegant settings.
This role of Direc... Show More
This role of Direc... Show More
Job Requirements
- high school diploma or equivalent vocational training certificate
- minimum five years experience as Director of Events, Catering, or similar position in a 4-star hotel or restaurant
- possession of valid Liquor Commission Manager’s Card
- ability to lift items up to 25 lbs
- ability to reach overhead
- ability to endure various physical movements throughout work areas
- ability to maintain stationary position for extended hours
- familiarity with hotel services, catering, and food service techniques
- strong multi-tasking ability
- excellent guest relations skills
- knowledge of computer programs such as Word, Excel, Outlook, and Internet Explorer
- knowledge of sales and marketing tools
- strong mathematical and communication skills
- knowledge of health laws and safety codes
- ability to supervise large staff
- fluency in Japanese preferred
Job Qualifications
- high school diploma or equivalent vocational training certificate
- preference for BS in Hospitality
- minimum five years experience as Director of Events or similar role at a 4-star hotel or restaurant
- fluency in Japanese preferred
- knowledge of hotel food and beverage operations and cost controls
- knowledge of catering services and food service techniques
- strong computer skills including Word, Excel, Outlook, and Internet Explorer
- strong sales and marketing knowledge
- strong mathematical skills
- excellent written and verbal communication
- effective management and organizational skills
- knowledge of federal and state health laws and safety codes
- ability to work with various customers
- ability to supervise large staff in varied environments
Job Duties
- anticipates guests’ needs
- respond promptly and acknowledge all guests
- always maintains positive guest relations
- assist with resolving guest complaints
- familiarized with all hotel services and local attractions to respond to inquiries accurately
- develop and coordinate successful implementation of all special events and hotel social events
- coordinate with support departments to initiate all aspects of each event
- negotiate contracts with entertainment providers
- communicate with support departments for smooth event production
- drive sales revenue from soliciting and coordinating corporate events, weddings, receptions, and social celebrations
- facilitate meetings and tours of facilities with customers
- work cooperatively with F&B and Executive management to maintain service standards
- review guarantees and ensure estimate cost compliance
- maintain accurate records of client communications and BEOs
- develop action plans to exceed financial and service goals
- administer corrective actions to meet goals
- promote conference/event services by attending professional meetings
- develop networking opportunities and facilitate meetings with prospective clients
- review daily hotel activities including forecasts and events
- establish priorities and assign production to staff
- review status of business and bookings
- establish departmental policies and procedures
- direct financial operations and promotional material dissemination
- foster cooperative and safe working climate
- coordinate recruitment and conduct interviews
- establish individual goals and conduct staff evaluations
- attend all management meetings and training
- perform other duties as assigned
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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