Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $25.00
Benefits
weekly pay
Employee assistance program
Training and development opportunities
Employee Discounts
Flexible work schedules
Health Insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
paid vacation days
Paid holidays
Paid parental bonding leave
Tuition and/or professional certification reimbursement
Job Description
Delaware North Sportservice is a leading hospitality and food service provider known for delivering exceptional experiences at iconic venues. This position is based at Allianz Field in St. Paul, Minnesota, the state-of-the-art home of Major League Soccer's Minnesota United FC. Opened in 2019, Allianz Field is a premier 19,400-seat stadium that features four exclusive clubs, 22 private suites, numerous concession outlets, and a large brewpub spanning the field's width. Delaware North operates the food and retail services at this venue, ensuring high-quality service and hospitality for all guests during sporting events and other special occasions. Delaware North is part of... Show More
Job Requirements
- Must be at least 18 years old
- Minimum of 2 years experience in a food service position
- Minimum of 6 months customer service experience
- Prior food and beverage service experience is preferred
- Prior experience with MICROS point of sale systems and/or Caterease is preferred
- Experience with computer software applications such as Microsoft Office Suite
- Ability to prioritize and handle multiple tasks simultaneously and adapt to new software platforms
- Exceptional organizational and project management skills
- Exceptional interpersonal and customer service skills
- Self-starter and able to work both independently and on a team
- High level of interpersonal skills to handle sensitive and confidential situations
- Basic math skills
- Ability to work flexible hours, including evenings, weekends, and holidays
- Ability to move inventory, products, carts, tables, etc. as well as using kitchen utensils and commercial kitchen equipment
- Ability to tolerate standing and walking for long periods of time
- Capability to work in hot, humid or cold temperature environments
- Ability to tolerate exposure to high volume of noise
Job Qualifications
- Minimum of 2 years experience in a food service position
- Minimum of 6 months customer service experience
- Prior food and beverage service experience is preferred
- Prior experience with MICROS point of sale systems and/or Caterease is preferred
- Experience with computer software applications such as Microsoft Office Suite
- Exceptional organizational and project management skills
- Exceptional interpersonal and customer service skills
- Self-starter and able to work both independently and on a team
- High level of interpersonal skills to handle sensitive and confidential situations
- Basic math skills
Job Duties
- Lead catering operations on event and game days including set up and execution of food and beverage services, appropriately staffing and assigning personnel, resolving guests concerns, and maintaining a strong relationship with the culinary team and client
- Customer service responsibilities include speaking directly with guests regarding food and beverage and any follow-up
- Assists with recruitment for hourly associates, including working with the Talent Acquisition team to pre-screen candidates, conduct interviews, and identify individuals for hire
- Uphold guest service standards by implementing training strategies and participating with the rewards and recognition program
- Assists with booking, set-up/tear down, and full execution of catered events
- Prepare various operational reports
- keep records pertaining to sales and requisitions
- Assist with inventory control & reporting
- Data entry and administrative tasks such as scheduling, charge tips reporting, payroll, etc
- Maintains established food presentation and service standards, providing an ongoing enhancement to these based upon current trends in the catering industry
- Assists with other catering tasks as assigned
Job Location
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