Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Job Description
Hy-Vee is a well-established American supermarket chain known for its commitment to customer service, quality products, and community engagement. With locations across several states, Hy-Vee prides itself on offering a comprehensive shopping experience, including groceries, pharmacy services, health and wellness products, and catering options. The company culture emphasizes teamwork, professionalism, and a growth mindset, making it an attractive employer for individuals seeking career growth in retail and foodservice sectors. As an organization, Hy-Vee places high value on its employees, recognizing them as the source of its strength and success. It promises "a helpful smile in every aisle," which reflects its dedication to friendly and efficient customer service.
The role of Catering Coordinator at Hy-Vee is integral to maintaining the standards and success of the catering department. This non-exempt position involves coordinating all aspects of catering service, from customer interaction to order fulfillment, while ensuring strict adherence to quality, sanitation, and profitability standards. The Catering Coordinator will be responsible for setting department standards in employee relations, cleanliness, sanitation, professional appearance, and customer service to create an inviting and efficient catering operation.
In this role, the Catering Coordinator is the primary liaison between customers and multiple store departments such as kitchen, bakery, and delicatessen. They will handle detailed order writing, price calculations, billing, and bookkeeping, ensuring transparency and accuracy throughout the process. Additionally, the Coordinator will manage customer relationships by greeting customers warmly, learning their names, assisting them with product needs, and resolving issues promptly and courteously.
Leadership is a key component of this position. The Catering Coordinator will supervise department employees, delegate tasks, maintain standards, and resolve employee issues while working closely with Store Directors, District Store Directors, and Assistant Managers across various departments. This role also involves outreach efforts such as contacting businesses for catering services and participating in store events including bridal and holiday shows.
The work environment is fast-paced and requires physical exertion, with responsibilities including lifting, standing, and moving objects up to 50 pounds. Attention to detail is crucial to maintain the freshness and quality of catering products, proper equipment maintenance, and adherence to hygiene standards. The Coordinator will be expected to manage equipment ranging from ovens and grills to cash registers and delivery vans.
Successful candidates will be adept at problem solving, arithmetic calculations, and effective communication, able to write original correspondence and follow technical manuals. The role demands a high school diploma or equivalent, with 1-3 years of related experience preferred. The position requires the candidate to be at least 18 years old and to pass a pre-employment drug screen.
In summary, the Catering Coordinator at Hy-Vee is a pivotal role focused on delivering exceptional catering services by blending customer care, operational management, and team leadership. This position offers a rewarding opportunity to contribute to a prominent company known for its commitment to quality and community, with a supportive work environment that values professionalism and growth.
The role of Catering Coordinator at Hy-Vee is integral to maintaining the standards and success of the catering department. This non-exempt position involves coordinating all aspects of catering service, from customer interaction to order fulfillment, while ensuring strict adherence to quality, sanitation, and profitability standards. The Catering Coordinator will be responsible for setting department standards in employee relations, cleanliness, sanitation, professional appearance, and customer service to create an inviting and efficient catering operation.
In this role, the Catering Coordinator is the primary liaison between customers and multiple store departments such as kitchen, bakery, and delicatessen. They will handle detailed order writing, price calculations, billing, and bookkeeping, ensuring transparency and accuracy throughout the process. Additionally, the Coordinator will manage customer relationships by greeting customers warmly, learning their names, assisting them with product needs, and resolving issues promptly and courteously.
Leadership is a key component of this position. The Catering Coordinator will supervise department employees, delegate tasks, maintain standards, and resolve employee issues while working closely with Store Directors, District Store Directors, and Assistant Managers across various departments. This role also involves outreach efforts such as contacting businesses for catering services and participating in store events including bridal and holiday shows.
The work environment is fast-paced and requires physical exertion, with responsibilities including lifting, standing, and moving objects up to 50 pounds. Attention to detail is crucial to maintain the freshness and quality of catering products, proper equipment maintenance, and adherence to hygiene standards. The Coordinator will be expected to manage equipment ranging from ovens and grills to cash registers and delivery vans.
Successful candidates will be adept at problem solving, arithmetic calculations, and effective communication, able to write original correspondence and follow technical manuals. The role demands a high school diploma or equivalent, with 1-3 years of related experience preferred. The position requires the candidate to be at least 18 years old and to pass a pre-employment drug screen.
In summary, the Catering Coordinator at Hy-Vee is a pivotal role focused on delivering exceptional catering services by blending customer care, operational management, and team leadership. This position offers a rewarding opportunity to contribute to a prominent company known for its commitment to quality and community, with a supportive work environment that values professionalism and growth.
Job Requirements
- Must be 18 or older
- high school diploma or equivalent
- over one year up to three years of related work experience
- ability to solve practical problems
- ability to perform physical activities including lifting up to 50 pounds
- successful completion of pre-employment drug screen
Job Qualifications
- High school or equivalent experience
- over one year up to three years of similar or related work experience
- ability to solve practical problems
- ability to do arithmetic calculations involving fractions, decimals, and percentages
- possess the ability to compose original correspondence
- follow technical manuals and have increased contact with people
Job Duties
- Maintains a positive attitude
- creates an atmosphere of friendliness and fun through flexibility and teamwork
- generates a friendly atmosphere by encouraging employees to greet and speak to customers
- sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability
- provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
- smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store
- makes an effort to learn customers’ names and to address them by name whenever possible
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
