Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
flexible schedule
Job Description
The Detroit Athletic Club (DAC) stands as a prestigious private club renowned for its rich history, exceptional service standards, and distinguished member experience. Located in Detroit, Michigan, this esteemed establishment offers a unique cultural and social environment where members enjoy unparalleled access to top-tier dining, recreational, and event facilities. The DAC has cemented its reputation by blending traditional values with modern hospitality, making it an elite destination for social gatherings, business meetings, and special celebrations. As a private club, it prioritizes exclusivity, elegance, and an environment that fosters community and engagement among its members and guests.
The role of the Catering & Special Events Manager at DAC is central to maintaining and elevating this esteemed experience. This full-time position is based in Detroit and requires a highly motivated and organized individual with superior interpersonal skills, exceptional patience, and a passion for delivering impeccable service. Reporting directly to the Director of Catering & Special Events and the Assistant Director, the manager will work collaboratively with various departments including Food & Beverage, Banquet, and Culinary teams to ensure seamless and memorable events. This individual is the ambassador of DAC's event services, responsible for meticulously planning and coordinating meetings, banquets, and private or corporate events, ensuring every detail aligns with the club's high service standards.
The Catering & Special Events Manager at DAC is more than an organizer — they are a people person with excellent communication abilities, sensitivity, and empathy that foster strong relationships with members, guests, and staff alike. They are tasked with promoting the club's facilities through tours and direct engagement, crafting bespoke menus, and managing contract processes to deliver events tailored to client preferences. This role requires sharp organizational skills including maintaining event records, coordinating billing and pricing with culinary and F&B managers, and communicating event details to all relevant departments to guarantee flawless execution.
Further duties include the management of event calendars to avoid scheduling conflicts, conducting pre-event meetings, preparing and presenting catering reports, and nurturing ongoing client relationships with thoughtful post-event follow-ups. A proactive attitude towards feedback and complaint resolution is essential to uphold the club's reputation for excellence. Moreover, the role supports professional development within the F&B and Banquet teams to promote cohesive and efficient service delivery.
Candidates should bring extensive knowledge of food and beverage etiquette, have familiarity with private club or luxury hotel environments, and possess the critical thinking and project management capabilities necessary to anticipate and meet member needs consistently. Comfort with Microsoft Windows-based programs, willingness to work varying schedules, and adherence to club rules and policies are mandatory for success in this position.
Overall, the Catering & Special Events Manager plays a pivotal role in continuing the Detroit Athletic Club's tradition of service excellence and unforgettable member experiences, working in a dynamic, elegant setting that values professionalism, confidentiality, and a commitment to quality.
The role of the Catering & Special Events Manager at DAC is central to maintaining and elevating this esteemed experience. This full-time position is based in Detroit and requires a highly motivated and organized individual with superior interpersonal skills, exceptional patience, and a passion for delivering impeccable service. Reporting directly to the Director of Catering & Special Events and the Assistant Director, the manager will work collaboratively with various departments including Food & Beverage, Banquet, and Culinary teams to ensure seamless and memorable events. This individual is the ambassador of DAC's event services, responsible for meticulously planning and coordinating meetings, banquets, and private or corporate events, ensuring every detail aligns with the club's high service standards.
The Catering & Special Events Manager at DAC is more than an organizer — they are a people person with excellent communication abilities, sensitivity, and empathy that foster strong relationships with members, guests, and staff alike. They are tasked with promoting the club's facilities through tours and direct engagement, crafting bespoke menus, and managing contract processes to deliver events tailored to client preferences. This role requires sharp organizational skills including maintaining event records, coordinating billing and pricing with culinary and F&B managers, and communicating event details to all relevant departments to guarantee flawless execution.
Further duties include the management of event calendars to avoid scheduling conflicts, conducting pre-event meetings, preparing and presenting catering reports, and nurturing ongoing client relationships with thoughtful post-event follow-ups. A proactive attitude towards feedback and complaint resolution is essential to uphold the club's reputation for excellence. Moreover, the role supports professional development within the F&B and Banquet teams to promote cohesive and efficient service delivery.
Candidates should bring extensive knowledge of food and beverage etiquette, have familiarity with private club or luxury hotel environments, and possess the critical thinking and project management capabilities necessary to anticipate and meet member needs consistently. Comfort with Microsoft Windows-based programs, willingness to work varying schedules, and adherence to club rules and policies are mandatory for success in this position.
Overall, the Catering & Special Events Manager plays a pivotal role in continuing the Detroit Athletic Club's tradition of service excellence and unforgettable member experiences, working in a dynamic, elegant setting that values professionalism, confidentiality, and a commitment to quality.
Job Requirements
- High School diploma or equivalent
- 3+ years as catering or special events manager
- Experience in food and beverage service industry
- Knowledge of Microsoft Windows-based programs
- Ability to communicate in English fluently
- Strong organizational skills
- Ability to work varying schedules
- Ability to work in fast-paced environment
- Ability to handle multiple tasks
- Ability to maintain professionalism and confidentiality
- Ability to interact effectively with members, guests, and staff
- Physical ability to perform job tasks including lifting up to 15 pounds
Job Qualifications
- High School diploma or equivalent
- Degree in hospitality preferred
- Experience in food and beverage service industry
- 5+ years preferred
- 3+ years as catering or special events manager
- 2-3 years private club or luxury hotel experience preferred
- Knowledge of Northstar operating system preferred
- Proficient in Microsoft Windows-based programs
- Extensive knowledge of food and beverage etiquette
- Fluent English communication skills
- Excellent interpersonal and written communication skills
- Strong critical thinking and organizational skills
- Basic mathematical skills for reporting and calculating event charges
- Ability to work within club department parameters
- Customer service skills and friendly personality
- Ability to handle multiple tasks and meet deadlines
- Self-motivated and adaptable
- Respect for club culture and member expectations
Job Duties
- Meet and greet members and guests
- conduct property tours
- promote facilities and services
- answer inquiries
- Develop menus
- write contracts and letters
- organize event arrangements
- Maintain an accurate trace system
- Direct and organize event information
- communicate details to departments
- Coordinate with culinary and F&B managers on pricing
- Disseminate event information to department leaders
- Organize and attend pre-cons for events
- Prepare and present catering reports
- Maintain member and guest files
- Conduct post-event follow-ups
- Solicit repeat business
- Manage feedback including complaints
- Engage in professional development with teams
- Create and strengthen club event schedules
- Manage the master schedule of catering and events
- Assist with compliance with club rules and policies
- Adhere to attendance standards and work varying schedules
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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