Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $41,300.00 - $64,300.00
Work Schedule
Flexible
Benefits
Daily Pay
Free Telemedicine
Virtual mental health care
multiple health insurance options
life insurance options
401k plan with company match
Paid Time Off
Holiday pay
Pet insurance
Employee assistance program
discounts
Job Description
Schulte Companies is a distinguished third-party management company with a rich heritage embedded in service excellence and a robust hospitality culture. Operating over 200 locations across 38 states and 3 countries, Schulte Companies is a dynamic team of seasoned hoteliers and restauranteurs dedicated to setting high standards in the hospitality industry. Their portfolio showcases a diverse range of well-known brands such as Marriott, Hilton, IHG, and Hyatt, complemented by unique independent, boutique, and lifestyle properties and restaurants. The company is deeply committed to its mission of delivering authentic hospitality, prioritizing stakeholder needs, and fostering a positive impact through respectful and... Show More
Job Requirements
- Minimum of high school education
- post-high school education preferred
- minimum of 3 years in hotel or conference catering or sales preferred
- must have flexible work hours that may include evenings, weekends, and holidays
- must have the ability to provide constructive feedback and coach agents on proper selling techniques as required
- must have effective listening skills
- must be able to clearly communicate ideas and information using both verbal and written channels
- must have strong analytical skills relative to impact on hotel revenues
- comprehensive knowledge of technical and managerial applications of Outlook, PMS, CRES, Microsoft Office and all other appropriate PC applications
Job Qualifications
- Minimum of high school education, post-high school education preferred
- minimum of 3 years in hotel or conference catering or sales preferred
- strong analytical skills relative to impact on hotel revenues
- ability to communicate effectively verbally and in writing
- strong understanding of revenue management principles
- ability to use reservation and revenue management systems to develop pricing and sales recommendations
- comprehensive knowledge of technical and managerial applications of Outlook, PMS, CRES, Microsoft Office and all other appropriate PC applications
- proven call quality scores
- ability to provide constructive feedback and coach agents on proper selling techniques as required
- effective listening skills
- ability to clearly communicate ideas and information using both verbal and written channels
- analytical approach to problem solving
- ability to manage time well and be flexible
Job Duties
- Understand and champion the brand and strategy
- be a storyteller
- drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer interaction
- identify and solicit new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions
- respond to all inquiries within 24 hours
- provide prompt and accurate responses to all client requests for proposals and information
- provide advice to clients on all aspects of hotel facilities and services when proposing and contacting groups and events
- meet with representatives of groups and organizations to discuss what they have in mind for their meeting or special event
- quote pricing to clients within provided guidelines and utilize business reviews as needed
- seek approval by the Director of F and B or Chef as needed
- entertain qualified potential clients in accordance with company and property policies and procedures
- achieve all predetermined sales goals for revenue and sales activity
- organize banquet or catering services and plan any changes to the configuration of the event space
- upsell any catered events
- work to book events from groups already committed on the rooms side
- service, plan and greet all groups as needed
- work with operational team to create, distribute and coordinate event orders and resumes, lead BEO and resume meetings
- monitor events and address unexpected problems as they arise to make sure that the functions go as planned
- log all inquiries and communication in Delphi, and utilize PMS and Synxis as needed
- ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented
- maintain existing accounts with active trace followup system
- make sure billing is up to date
- follow up on any deposits and make sure commissions are clearly marked
- coordinate conference rooms and coordinate services for groups and organizations holding meetings, conventions and other events at the hotel
- ensure understanding of sales strategy and effective implementation of the strategies for each segment to help upsell and maintain client loyalty
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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