Casual Dining Server

Lancaster, TX, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Work Schedule

Flexible

Benefits

Receive weekly pay

Enjoy flexible scheduling options to fit your lifestyle

Take advantage of a generous shift meal discount and family dining discounts

Access industry-leading training and continuous learning opportunities

Benefit from clear career paths for professional advancement

Included are Paid Time Off (PTO) benefits

Enroll in a 401(k) retirement plan featuring a company match

Programs for Tuition Reimbursement are available

Comprehensive Insurance Coverage, including Medical, Dental, and Vision

Participate in the Champions of Hope community involvement program

A Lucrative Cash Referral Program is in place

Access to Journey wellbeing support tools

Exclusive perks and discounts via the PerkSpot program

A robust recognition program honors outstanding employee performance

Safety is supported through Slip-Resistant Shoe Programs

Engaging local community and charitable initiatives

Opportunity to apply for the Igniting Dreams Grant Program

Participate in exciting training contests

Job Description

Buffalo Wild Wings is a renowned casual dining restaurant chain known for its vibrant atmosphere, renowned wings, and commitment to providing an exceptional guest experience. With locations across the United States and beyond, Buffalo Wild Wings has established itself as a leader in the sports bar and casual dining industry, offering a unique venue where guests can enjoy delicious food, watch their favorite games, and socialize in a lively environment. The company's dedication to quality service and entertainment makes it a sought-after destination for food enthusiasts and sports fans alike.

As a Casual Dining Server at Buffalo Wild Wings, you are much more than a food runner; you embody the role of Chief Experience Officer for every guest who walks through the door. This position is pivotal in transforming a simple meal into an unforgettable event, elevating the guest experience to be lively, seamless, and highly engaging. Servers at Buffalo Wild Wings are experts on the full menu, passionately guiding patrons through the iconic wings, signature flavors, and diverse offerings available. This role requires fostering an energetic gameday atmosphere that the brand is famous for, making every interaction a chance to deliver high-fives and genuine smiles, turning casual visits into memorable highlights of the day.

The role is dynamic and involves more than just serving food; it demands creating shareable moments through exceptional organizational skills, meticulous attention to detail, and an unwavering commitment to superior guest service. Every server is expected to be a welcoming ambassador, ensuring each guest feels valued and appreciated, much like a VIP. With an emphasis on teamwork, communication, and fast-paced service, the Casual Dining Server contributes directly to maintaining the high standards and reputation of Buffalo Wild Wings.

This position offers a fun and vibrant work environment where the best games are always on, adding an exciting dimension to the daily duties. Whether you are an experienced server or looking to grow within the hospitality industry, Buffalo Wild Wings provides extensive industry-leading training and continuous learning opportunities. There is also a clear pathway for career advancement, making this role not just a job but a stepping stone for future professional growth within the company. The employment type is typically part-time or full-time with competitive weekly pay and flexible scheduling options designed to fit various lifestyles. This combination of engaging work, opportunity, and vibrant culture makes the Casual Dining Server role at Buffalo Wild Wings a compelling career choice for individuals passionate about hospitality and customer service.

Job Requirements

High school diploma or equivalent
prior experience in customer service or hospitality preferred
ability to stand and walk for extended periods
strong interpersonal skills
availability to work flexible hours including nights, weekends, and holidays
ability to handle cash and operate POS systems
knowledge of food safety and responsible alcohol service guidelines

Job Qualifications

Proven ability to create and sustain a dynamic, genuinely welcoming atmosphere where every guest feels like a VIP
Expertise in facilitating shareable moments through exceptional organizational abilities, meticulous attention to service details, and a clear, passionate commitment to superior guest service

Job Duties

Your role is to transform a simple meal into an unforgettable event, making the guest experience lively and seamless
You will be the resident expert on our full menu, passionately guiding patrons through our iconic wings and other offerings, all while fostering the energetic, gameday atmosphere we're famous for
Every interaction is a chance to deliver a high-five and a genuine smile, turning a casual visit into the highlight of their day
Proactively greet and engage guests with enthusiasm, immediately setting a positive and energetic tone for their dining experience
Efficiently and accurately take food and beverage orders, offering knowledgeable suggestions and upselling specials to enhance the guest's enjoyment
Master the sequence of service to ensure timely delivery of all courses, beverages, and requests from the kitchen and bar
Maintain a deep and current understanding of all menu items, preparation methods, ingredients, and allergen information to confidently answer guest questions
Manage table organization and guest needs throughout the meal, quickly addressing any concerns to ensure complete satisfaction
Process payments accurately, handle cash and credit transactions efficiently, and adhere to all responsible alcohol service guidelines
Collaborate effectively with kitchen staff, hosts, and other servers to maintain a smooth and high-functioning team environment
Complete opening, closing, and side work duties as assigned to ensure the dining area is pristine and ready for service