
Job Overview
Employment Type
Part-time
Hourly
Work Schedule
Flexible
Benefits
Receive weekly pay
Enjoy flexible scheduling options to fit your lifestyle
Take advantage of a generous shift meal discount and family dining discounts
Access industry-leading training and continuous learning opportunities
Benefit from clear career paths for professional advancement
Included are Paid Time Off (PTO) benefits
Enroll in a 401(k) retirement plan featuring a company match
Programs for Tuition Reimbursement are available
Comprehensive Insurance Coverage, including Medical, Dental, and Vision
Participate in the Champions of Hope community involvement program
A Lucrative Cash Referral Program is in place
Access to Journey wellbeing support tools
Exclusive perks and discounts via the PerkSpot program
A robust recognition program honors outstanding employee performance
Safety is supported through Slip-Resistant Shoe Programs
Engaging local community and charitable initiatives
Opportunity to apply for the Igniting Dreams Grant Program
Participate in exciting training contests
Job Description
Buffalo Wild Wings is a leading casual dining restaurant chain renowned for its vibrant atmosphere, exceptional wings, and commitment to delivering an outstanding guest experience. With locations across the United States and other countries, Buffalo Wild Wings has established itself as a go-to destination for sports enthusiasts and food lovers alike. The brand prides itself on combining great food with an energetic environment that brings people together to enjoy memorable moments, particularly around big games and social gatherings. Known for its diverse menu that features a variety of wings, sauces, and a full range of beverages, Buffalo Wild Wings delivers more than just meals – it cultivates a community experience where guests feel like part of the action.
As a Casual Dining Server at Buffalo Wild Wings, you play a vital role beyond just serving food; you are essentially the Chief Experience Officer for each guest who visits the restaurant. This position is all about creating an unforgettable dining event that blends outstanding service with a lively, gameday ambiance. You will become the go-to expert on the entire menu, enthusiastically guiding guests through their dining choices, from iconic wings to other delicious offerings. Your focus will be on making every interaction delightful, using genuine smiles, friendly greetings, and active engagement to elevate the guest experience. This role demands a passion for customer service, the ability to work efficiently under pressure, and a talent for fostering positive social interactions.
Within this role, you will be responsible for setting the tone of the dining experience through your enthusiastic greetings and proactive guest engagement. Your expertise will extend to accurately taking orders, making personalized menu recommendations, and upselling specials to enhance overall satisfaction. Maintaining a thorough knowledge of menu ingredients, preparation techniques, and allergen information is essential so you can confidently respond to guest queries. A key part of your responsibilities will include managing table organization, coordinating with kitchen and bar staff, and ensuring timely delivery of food and beverages. Your role also involves handling payment transactions securely and responsibly, ensuring guests have a seamless checkout process.
Buffalo Wild Wings emphasizes teamwork, meaning successful candidates will collaborate closely with kitchen staff, hosts, and fellow servers to maintain a smooth operation and a positive atmosphere. The position also includes routine opening, closing, and sidework duties to ensure the dining environment is clean, organized, and ready to welcome guests. Working here means joining a team that values continuous learning, professional growth, and generous benefits including flexible scheduling, paid time off, meal discounts, competitive pay, and comprehensive insurance coverage. This opportunity is ideal for individuals who thrive in fast-paced, social settings where each day offers new chances to create memorable moments for guests while advancing their own careers within a dynamic hospitality environment.
As a Casual Dining Server at Buffalo Wild Wings, you play a vital role beyond just serving food; you are essentially the Chief Experience Officer for each guest who visits the restaurant. This position is all about creating an unforgettable dining event that blends outstanding service with a lively, gameday ambiance. You will become the go-to expert on the entire menu, enthusiastically guiding guests through their dining choices, from iconic wings to other delicious offerings. Your focus will be on making every interaction delightful, using genuine smiles, friendly greetings, and active engagement to elevate the guest experience. This role demands a passion for customer service, the ability to work efficiently under pressure, and a talent for fostering positive social interactions.
Within this role, you will be responsible for setting the tone of the dining experience through your enthusiastic greetings and proactive guest engagement. Your expertise will extend to accurately taking orders, making personalized menu recommendations, and upselling specials to enhance overall satisfaction. Maintaining a thorough knowledge of menu ingredients, preparation techniques, and allergen information is essential so you can confidently respond to guest queries. A key part of your responsibilities will include managing table organization, coordinating with kitchen and bar staff, and ensuring timely delivery of food and beverages. Your role also involves handling payment transactions securely and responsibly, ensuring guests have a seamless checkout process.
Buffalo Wild Wings emphasizes teamwork, meaning successful candidates will collaborate closely with kitchen staff, hosts, and fellow servers to maintain a smooth operation and a positive atmosphere. The position also includes routine opening, closing, and sidework duties to ensure the dining environment is clean, organized, and ready to welcome guests. Working here means joining a team that values continuous learning, professional growth, and generous benefits including flexible scheduling, paid time off, meal discounts, competitive pay, and comprehensive insurance coverage. This opportunity is ideal for individuals who thrive in fast-paced, social settings where each day offers new chances to create memorable moments for guests while advancing their own careers within a dynamic hospitality environment.
Job Requirements
- High school diploma or equivalent
- Previous experience in casual dining or hospitality preferred
- Ability to stand for extended periods
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, team-oriented environment
- Basic math skills for handling cash and processing payments
- Availability to work flexible shifts including evenings and weekends
Job Qualifications
- Proven ability to create and sustain a dynamic, genuinely welcoming atmosphere where every guest feels like a VIP
- Expertise in facilitating shareable moments through exceptional organizational abilities, meticulous attention to service details, and a clear, passionate commitment to superior guest service
Job Duties
- Your role is to transform a simple meal into an unforgettable event, making the guest experience lively and seamless
- You will be the resident expert on our full menu, passionately guiding patrons through our iconic wings and other offerings, all while fostering the energetic, gameday atmosphere we're famous for
- Every interaction is a chance to deliver a high-five and a genuine smile, turning a casual visit into the highlight of their day
- Proactively greet and engage guests with enthusiasm, immediately setting a positive and energetic tone for their dining experience
- Efficiently and accurately take food and beverage orders, offering knowledgeable suggestions and upselling specials to enhance the guest's enjoyment
- Master the sequence of service to ensure timely delivery of all courses, beverages, and requests from the kitchen and bar
- Maintain a deep and current understanding of all menu items, preparation methods, ingredients, and allergen information to confidently answer guest questions
- Manage table organization and guest needs throughout the meal, quickly addressing any concerns to ensure complete satisfaction
- Process payments accurately, handle cash and credit transactions efficiently, and adhere to all responsible alcohol service guidelines
- Collaborate effectively with kitchen staff, hosts, and other servers to maintain a smooth and high-functioning team environment
- Complete opening, closing, and side work duties as assigned to ensure the dining area is pristine and ready for service
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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