Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.25 - $18.25
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) retirement plan
Competitive wages
Career development opportunities
Job Description
Durango, a vibrant and inclusive casino resort, operates under the esteemed Station Casinos brand, which traces its roots to the visionary Frank Fertitta, Jr. Known for fostering a welcoming atmosphere, Durango is dedicated to delivering an exceptional luxury experience that feels accessible and inviting to all local guests. The establishment prides itself on its commitment to excellence, forward-thinking vision, and providing a destination where guests can truly feel at home while enjoying best-in-class hospitality, exciting amenities, and quality entertainment options. As part of the Casino Marketing department, the Casino Service Agent plays a pivotal role in upholding the brand's reputation... Show More
Job Requirements
- Must be at least 21 years of age
- Ability to obtain a Nevada Gaming Registration
- Previous experience in VIP services, front desk, or reservations
- Proficiency with CMS, LMS, and Microsoft Office
- Strong communication skills
- Ability to handle multiple tasks efficiently
- Demonstrated commitment to guest service excellence
Job Qualifications
- Previous VIP services, front desk, or reservations experience
- Proficient in CMS, LMS, and Microsoft Office
- Ability to obtain a Nevada Gaming Registration
- Excellent interpersonal and communication skills
- Strong organizational abilities
- Attention to detail
Job Duties
- Answering telephone calls from casino guests requesting information or services from the Player Development staff
- Maintaining all special event spreadsheets along with cabana log sheet and ACD Log report
- Handling all Concierge requests for our casino guests and the player development department
- Delivering service with a personal touch
- Creating memorable experiences for guests
- Ensuring accurate record-keeping and communication between departments
- Supporting VIP and general guest services
Job Location
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