Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $71,270.07
Work Schedule
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
short-term disability insurance
Life insurance
accident insurance
Free Meals
Paid Time Off
floating holidays
401(k) retirement plan
Tuition Reimbursement
Health and wellbeing reimbursements
Employee assistance program
Team member awards and incentives
flexible spending accounts
Dependent care spending accounts
Career advancement opportunities
Team member discounts
Job Description
Nisqually Red Wind Casino is a distinguished gaming and entertainment establishment dedicated to providing an exceptional experience to its guests while supporting the economic viability and quality of life for the Nisqually Indian Tribe, its team members, and neighboring communities. This casino stands out not only as a premier entertainment venue but also as a community-focused organization that values integrity, communication, accountability, respect, and teamwork. Located in a vibrant setting, Nisqually Red Wind Casino offers a wide array of gaming options, dining experiences, and events designed to engage and entertain a diverse clientele.
The Casino Host role at Nisqually Red Wind Casino is a full-time position that plays a crucial part in fostering loyalty and enhancing player satisfaction. With a salary of $71,270.07, this role requires a professional who excels in relationship building, guest service, and sales-oriented interaction within the casino industry. The Casino Host is tasked with developing and maintaining strong connections with valued players, identifying potential new clients, and promoting loyalty through personalized incentives and outstanding hospitality.
In this role, the Casino Host will work closely with multiple departments including marketing, player development, and operations to implement strategies that drive guest engagement and repeat business. Responsibilities include regularly interacting with high-value guests to increase visitation and retention, organizing and managing special events to reward loyalty, and ensuring that the casino’s offerings and loyalty programs are effectively communicated and utilized to enhance the overall guest experience. The host also embodies the casino's "Service First" philosophy, emphasizing the importance of delivering consistent and exceptional customer service that creates memorable and enjoyable experiences for all guests.
The position demands a highly motivated individual with excellent communication, organizational, and sales skills. Proficiency in customer relationship management (CRM) systems and computer software is essential, as is the ability to work in a dynamic, fast-paced environment. Physical requirements include the ability to stand or walk for extended periods and to tolerate a busy, sometimes smoky, casino atmosphere. Additionally, the role requires a valid driver’s license and the capacity to transport guests to offsite events using company vehicles.
The Casino Host serves as an ambassador of the Nisqually Red Wind Casino, representing the establishment at both on-site and off-site functions. The successful candidate will demonstrate strong decision-making skills, a sales-focused mindset, and a commitment to confidentiality regarding guest information. Opportunities for career advancement, comprehensive benefits, and a supportive team environment are key features of employment at Nisqually Red Wind Casino. The casino offers generous benefits such as free medical, dental, and vision insurance, paid time off, retirement plans, tuition reimbursement, and various team member incentives, all contributing to a rewarding and sustainable career experience.
Joining the team at Nisqually Red Wind Casino as a Casino Host means becoming part of a mission-driven organization aimed at creating incredible experiences while ensuring economic growth and community support. Candidates passionate about hospitality and gaming who strive to deliver excellence will find this an exciting and fulfilling opportunity to advance their career in a respected and thriving casino environment.
The Casino Host role at Nisqually Red Wind Casino is a full-time position that plays a crucial part in fostering loyalty and enhancing player satisfaction. With a salary of $71,270.07, this role requires a professional who excels in relationship building, guest service, and sales-oriented interaction within the casino industry. The Casino Host is tasked with developing and maintaining strong connections with valued players, identifying potential new clients, and promoting loyalty through personalized incentives and outstanding hospitality.
In this role, the Casino Host will work closely with multiple departments including marketing, player development, and operations to implement strategies that drive guest engagement and repeat business. Responsibilities include regularly interacting with high-value guests to increase visitation and retention, organizing and managing special events to reward loyalty, and ensuring that the casino’s offerings and loyalty programs are effectively communicated and utilized to enhance the overall guest experience. The host also embodies the casino's "Service First" philosophy, emphasizing the importance of delivering consistent and exceptional customer service that creates memorable and enjoyable experiences for all guests.
The position demands a highly motivated individual with excellent communication, organizational, and sales skills. Proficiency in customer relationship management (CRM) systems and computer software is essential, as is the ability to work in a dynamic, fast-paced environment. Physical requirements include the ability to stand or walk for extended periods and to tolerate a busy, sometimes smoky, casino atmosphere. Additionally, the role requires a valid driver’s license and the capacity to transport guests to offsite events using company vehicles.
The Casino Host serves as an ambassador of the Nisqually Red Wind Casino, representing the establishment at both on-site and off-site functions. The successful candidate will demonstrate strong decision-making skills, a sales-focused mindset, and a commitment to confidentiality regarding guest information. Opportunities for career advancement, comprehensive benefits, and a supportive team environment are key features of employment at Nisqually Red Wind Casino. The casino offers generous benefits such as free medical, dental, and vision insurance, paid time off, retirement plans, tuition reimbursement, and various team member incentives, all contributing to a rewarding and sustainable career experience.
Joining the team at Nisqually Red Wind Casino as a Casino Host means becoming part of a mission-driven organization aimed at creating incredible experiences while ensuring economic growth and community support. Candidates passionate about hospitality and gaming who strive to deliver excellence will find this an exciting and fulfilling opportunity to advance their career in a respected and thriving casino environment.
Job Requirements
- High school diploma or GED
- Minimum of two (2) years of relevant casino experience or three (3) years of outside sales experience
- Excellent interpersonal and sales skills
- Proficiency in computer systems and CRM databases
- Experience in event planning and management
- Effective communication skills
- Valid driver's license and a clean driver's abstract
- Ability to drive company vehicles for guest transportation
- Strong organizational and problem-solving skills
- Self-motivated and sales-oriented
- Good decision-making abilities
- Ability to stand or walk for extended periods
- Manual dexterity for computer and paperwork
- Tolerate noisy and smoke-filled environment
Job Qualifications
- High school diploma or GED
- Minimum of two (2) years of relevant casino experience, within a strong sales-oriented position, or three (3) years of outside sales experience with a demonstrated history of managing and growing a personal client portfolio
- Excellent interpersonal and sales skills with the ability to engage a diverse portfolio of guests
- Proficiency in computer systems and software
- Customer Relationship Management (CRM) database experience required
- Experience planning, organizing, and managing special events
- Ability to communicate clearly and effectively to groups, or over a public address system, in a manner that adds to an exciting entertainment atmosphere
- Must have a valid driver's license and driver's abstract and must not contain any disqualifying events per the NRWC Safe Driver Policy
- Must be able to drive guests to offsite events in the NRWC company vehicle
- Excellent communication and organizational skills
- Strong guest service and problem-solving skills
- Self-motivated and sales-oriented mindset with a focus on guest loyalty and retention
- Possess excellent decision-making skills and the ability to make sound judgements
- 3+ years of related Casino Host experience preferred
- 1+ year experience utilizing Casino Player Tracking System preferred
- Certification in Red Wind's "Service First" Program preferred
Job Duties
- Consistent delivery of exceptional guest service in alignment with Red Wind's "Service First" philosophy for both internal and external guests
- Interact on a frequent basis with the casino's most valuable guests to build and maintain VIP loyalty
- Leverage property amenities, programs and all available tools to targeted players as a to increasing loyalty and visitation
- Develop and maintain strong relationships and regular communication with targeted guests via telephone, email, and direct mail
- Consistently maintain a visible and attentive presence to your portfolio of assigned guests on the casino floor
- Provides full cycle event planning for all levels of guest, including coordinating, inviting, hosting, costing, and follow-up reporting
- Promote casino offerings and loyalty program benefits
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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