Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.25 - $23.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development assistance
Job Description
Rio Las Vegas is a premier casino and entertainment destination located in the heart of Las Vegas, Nevada. Known for offering an exhilarating and luxurious gaming experience, the casino attracts a diverse range of high-value guests seeking entertainment, fine dining, and top-notch hospitality. Rio Las Vegas prides itself on creating a welcoming atmosphere that balances excitement and comfort, making it a popular choice for both visitors and locals. The establishment emphasizes inclusivity and diversity, aligning with its commitment as an equal opportunity employer. This forward-thinking organization fosters a workplace environment that supports growth, teamwork, and mutual respect among employees of all backgrounds. The casino's operations extend beyond gaming, offering a wide array of events such as concerts, tournaments, giveaways, and exclusive parties that enhance the overall guest experience.
The Casino Host role at Rio Las Vegas is central to delivering a world-class gaming and entertainment experience. Charged with bridging the gap between guests and the casino, the Casino Host serves as the primary contact for high-value guests, ensuring their needs and expectations are met with outstanding service and professionalism. This role requires a rare combination of strong interpersonal skills and a compassionate approach, balancing both a firm and gentle demeanor to delight and engage guests while maintaining a safe and fair gaming environment. The Casino Host is instrumental in cultivating lasting relationships with casino patrons, introducing new guests to the property, and managing reservations for various on-site functions. In addition, they are responsible for dispensing high-end and complimentary amenities that incentivize guest loyalty while adhering to comp policies and profitability goals. The individual in this position represents Rio Las Vegas at both on-site and off-property events, acting as an ambassador and advocate for the casino brand.
Other important aspects of the role include reactivating inactive guests through targeted contact initiatives such as mail, telephone, or personal visits, and coordinating with the Casino Marketing team to identify and support VIP guests. Administrative duties include maintaining accurate guest information within the casino’s database while ensuring confidentiality and compliance with relevant regulations such as Title 31 and anti-money laundering laws. The position does not carry supervisory responsibilities but requires collaboration with multiple departments to enhance service delivery. Flexibility in work hours, including availability to work nights, holidays, and weekends, is essential. In this position, you will have the opportunity to contribute meaningfully to the upscale gaming environment Rio Las Vegas offers while developing your professional skills in customer relations, marketing, and hospitality management. The salary range for this position is competitive but not specified here, reflecting the casino’s commitment to fair compensation based on qualifications and experience. Rio Las Vegas stands out in the industry for its focus on responsible gaming practices and its robust training programs that ensure every team member upholds the highest standards of service and regulatory compliance.
The Casino Host role at Rio Las Vegas is central to delivering a world-class gaming and entertainment experience. Charged with bridging the gap between guests and the casino, the Casino Host serves as the primary contact for high-value guests, ensuring their needs and expectations are met with outstanding service and professionalism. This role requires a rare combination of strong interpersonal skills and a compassionate approach, balancing both a firm and gentle demeanor to delight and engage guests while maintaining a safe and fair gaming environment. The Casino Host is instrumental in cultivating lasting relationships with casino patrons, introducing new guests to the property, and managing reservations for various on-site functions. In addition, they are responsible for dispensing high-end and complimentary amenities that incentivize guest loyalty while adhering to comp policies and profitability goals. The individual in this position represents Rio Las Vegas at both on-site and off-property events, acting as an ambassador and advocate for the casino brand.
Other important aspects of the role include reactivating inactive guests through targeted contact initiatives such as mail, telephone, or personal visits, and coordinating with the Casino Marketing team to identify and support VIP guests. Administrative duties include maintaining accurate guest information within the casino’s database while ensuring confidentiality and compliance with relevant regulations such as Title 31 and anti-money laundering laws. The position does not carry supervisory responsibilities but requires collaboration with multiple departments to enhance service delivery. Flexibility in work hours, including availability to work nights, holidays, and weekends, is essential. In this position, you will have the opportunity to contribute meaningfully to the upscale gaming environment Rio Las Vegas offers while developing your professional skills in customer relations, marketing, and hospitality management. The salary range for this position is competitive but not specified here, reflecting the casino’s commitment to fair compensation based on qualifications and experience. Rio Las Vegas stands out in the industry for its focus on responsible gaming practices and its robust training programs that ensure every team member upholds the highest standards of service and regulatory compliance.
Job Requirements
- Strong written and verbal communication skills with the ability to effectively communicate in English in one-on-one, small group, and large group settings
- Skill in developing, leading, and maintaining guest relations
- Ability to establish and maintain an effective working relationship with management and other employees
- Must be willing to work a flexible schedule, including nights / holidays / weekends
- Pleasant personality, team oriented and enjoys working with and assisting people
- Ability to maintain confidentiality of sensitive information
- Ability to respond to common inquiries from other employees at all levels, guests, regulatory agencies, or members of the business community
- Excellent communication and organizational skills
- Ability to master the property's player tracking and reservation systems
- Title 31/SARC knowledge
- High School Diploma or GED equivalency
- Must be at least 21 years old
Job Qualifications
- High School Diploma or GED equivalency
- One + years' experience in a casino host or similar role (telemarketing, host assistance, VIP services, butler, casino inside sales) preferred
- Proficiency with IGT/Patron Management systems, Opera, Outlook and Microsoft Office applications preferred
- Knowledge of multiple languages highly desired
Job Duties
- Serve as the main and primary point of contact for higher value casino guests for all things Dreamscape - Rio Las Vegas
- Develops and sustains relationships with casino guests
- Introduces new casino guests to the casino property
- Acts as a resource for guests, management, and employees to ensure a maximum level of satisfaction and service throughout the department and the casino
- Dispenses high-end amenities to qualified guests, following comp guidelines
- Dispenses complimentary amenities to guests who have attained the necessary levels of play while following departmental standards for profitability
- Responsible for obtaining and managing all reservations for guests to attend various on-premise casino functions including transportation and hotel stays
- Represents the casino at on and off property events
- Works to reactivate inactive casino guests through direct contact (mail, telephone, personal visits, etc.)
- Receive and utilize marketing lists to outbound call/email customers in hopes of winning their business
- Partners with other members of the Casino Marketing team and with other departments to identify VIP guests
- Assists VIP guests with casino credit and special reservations
- Resolves guest complaints and/or conflicts
- Facilitates the effective management of information throughout the department and casino
- Ensure all guest information in our database is accurate and up to date
- Maintain confidentiality of both guest information and the integrity of Rio database information
- Maintains a working knowledge of casino facility, as well as current and upcoming special events on property, in order to advise guests and fellow employees, whenever possible
- Exhibit a commitment to responsible gaming and the responsible service of alcohol in our premises
- Performs other related duties as assigned/required
- Assist in training new Casino Marketing employees on Standard Operating procedures, IT platforms and departmental philosophies
- Responsible for complying with Title 31 and AML/SARC compliance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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