Casino Cleaner I

Pompano Beach, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

Employee wellness programs

Job Description

Caesars Entertainment, Inc., is a leading casino-entertainment company in the United States with a rich history dating back to 1937. Originating in Reno, Nevada, Caesars has grown to become one of the world’s most diversified casino-entertainment providers, operating some of the most recognizable resort brands such as Caesars®, Harrah's®, Horseshoe®, and Eldorado®. The company prides itself on combining impeccable service, operational excellence, and technological innovation to create an unparalleled guest experience. Caesars is deeply committed to its Team Members, suppliers, communities, and the environment, championing these commitments through its corporate social responsibility framework called People Planet Play. The company culture is driven by a clear Mission, Vision, and set of Values designed to inspire and unite the team in the shared goal of "Creating the Extraordinary." Team Members are encouraged to uphold and live by values such as Blaze the Trail, Together We Win, and All-In on Service, fostering an inspired and collaborative work environment.

The role of Casino Cleaner I at Caesars Entertainment in Pompano Beach, FL, is pivotal to maintaining the cleanliness, safety, and overall guest satisfaction within the casino environment. This position is an on-site role that plays a significant part in ensuring that the casino floor and related areas are pristine and welcoming for visitors. The primary responsibility is to clean and maintain slot machines, floors, windows, walls, stairs, elevators, and other front and back of house areas. Additionally, the Casino Cleaner is entrusted with cleaning, disinfecting, and restocking restrooms, as well as managing trash disposal both inside the casino and at outside dumpsters.

Candidates for this position must demonstrate exceptional guest service skills, including interacting cheerfully and positively with high volumes of customers to establish a welcoming atmosphere that encourages repeat visitation. This role demands a commitment to safety and operational standards, requiring the safe use of industrial cleaning chemicals and equipment according to manufacturer instructions. The Casino Cleaner I is expected to communicate professionally, responding promptly to calls and participating in routine safety drills, embodying the company’s ethos of family-style service. Shift work including late nights, weekends, and holidays is required due to the nature of casino operations, reflecting the dynamic and customer-focused setting of this job.

This position also involves some physical demands, such as standing, walking, lifting up to 50 pounds frequently, and occasional climbing of ladders. Working conditions include exposure to bright lights, noise, smoke, and varying temperatures within the casino, showroom, and kitchen environments. Candidates must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Employee Occupational License and be at least 21 years old. Overall, the Casino Cleaner I plays a fundamental support role in creating an extraordinary guest experience by ensuring the casino’s environment is spotless, safe, and inviting at all times.

Job Requirements

Be able to work a flexible schedule including late nights, weekends, and holidays
Must be at least 21 years of age
Ability to obtain and maintain 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Employee Occupational License
Must be able to lift and move up to 50 pounds frequently and 100 pounds with assistance
Ability to work in environments with bright lights, noise, smoke, and varied temperatures
Complete background check and pre-employment screenings as required
High school diploma or GED equivalent preferred
Ability to understand and adhere to safety and operational policies
Good communication skills
Physical capability to walk, stand, stoop, kneel, crouch, climb, and use hands effectively
Willingness to perform duties as assigned and maintain a clean work area
Must follow company policies and cooperate with team members.

Job Qualifications

A high school diploma or GED equivalent is preferred
Knowledge of principles and processes for providing customer and personal services including customer needs assessment and quality standards
Skills in active listening, effective communication, assessing performance for improvements, and understanding customer reactions
Ability to work flexible schedules including nights, weekends, and holidays
Capability of safe operation of cleaning equipment and chemicals
Ability to handle physical demands such as lifting up to 50 pounds frequently and climbing ladders occasionally
Must be at least 21 years old
Ability to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Employee Occupational License.

Job Duties

Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful
Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back
Provide superior guest service, positively affect interactions with guests and employees, and handle difficult guests courteously
Clean all slot machines, floors, windows, walls, stairs, and elevators in front and back of house areas
Vacuum all floors and clean, disinfect, and restock all restrooms in front and back of house areas
Mop floors around bars, restrooms, and entrances
Remove all trash and debris from machines and floors and empty trash in outside dumpsters
Use cleaning chemicals and equipment safely according to manufacturer instructions
Answer calls promptly and professionally
Participate in routine drills
Have knowledge of all casino events and promotional activities and assist as needed
Keep work area clean and orderly
Adhere to regulatory, departmental, and company policies ethically
Handle routine customer complaints and incidents, seeking to maintain positive guest relationships
Assist in maintaining a spotless casino by disposing of items left on the floor
Perform other duties as assigned by management
Ensure operating principles of being clean, safe, friendly, and fun are adhered to
Use cleaning tools and technologies like two-way radios, vacuum cleaners, industrial sweepers, trash compactors, and cleaning chemicals.