Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $20.00
Benefits
Five different medical coverage levels
On-site clinic access
Dental and Vision Plans
voluntary benefits
401K with company match
Flexible Time Off from day one
Free parking
variety of team member activities
free meals in team member dining room
Job Description
Caesars Entertainment is a leading global entertainment company known for its welcoming and dynamic work environment across its extensive portfolio, which includes Harrah's Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn. These properties collectively serve the Council Bluffs-metro area with a wide range of services, including top-tier gaming experiences, hotel accommodations, and versatile convention and meeting spaces suited for events of all sizes. As a significant employer in the region, Caesars Entertainment emphasizes its core Mission, Vision, and Values, inspiring team members to deliver exceptional guest service daily. The company offers a comprehensive benefits program... Show More
Job Requirements
- High school diploma or equivalent
- Two years progressively more challenging role in cash handling or casino operations
- Prefer leadership experience
- Strong interpersonal communication and customer service skills
- Strong written and verbal skills
- Ability to print and write legibly
- Fluent and literate in English
- Previous computer skills preferred such as Word and Excel
- Attention to detail
- Ability to work independently
- Willingness to work varied shifts, days off, weekends and holidays
- Maintains positive communication with co-workers on all levels and works as a team
- Physically mobile with reasonable accommodations, ability to carry up to 25 pounds and push/pull up to 100 pounds
- Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance
- Must be able to stand and walk for entire shift
Job Qualifications
- High school diploma or equivalent
- Two years progressively more challenging role in cash handling or casino operations
- Prefer leadership experience
- Strong interpersonal communication and customer service skills
- Strong written and verbal skills
- Ability to print and write legibly
- Fluent and literate in English
- Previous computer skills preferred such as Word and Excel
- Attention to detail
- Ability to work independently
- Willingness to work varied shifts, days off, weekends and holidays
- Maintains positive communication with co-workers on all levels and works as a team
- Physically mobile with reasonable accommodations, ability to carry up to 25 pounds and push/pull up to 100 pounds
- Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance
- Must be able to stand and walk for entire shift
Job Duties
- Supervises Caesars Rewards Cashiers and Vault Leads for assigned shift creating a differentiated service experience and ensuring optimum performance of all
- Ensures excellent service is provided to guests in a prompt, friendly and courteous manner
- Builds guest relations through visibility to guest, soliciting/requesting feedback, resolves guest complaints appropriately and professionally
- Understands department objectives, standards, guidelines, and budget to achieve effective supervision of the department
- Exhibits sound decision making with emphasis on motivating team and maintaining high morale
- Supports team members in communicating and executing on components of Caesars Rewards program to existing and new customers
- Reviews player screens and issues complimentaries in accordance with established policies and procedures
- Assists team members in replacement of lost cards for guests and distribution of monies accurately to guests via check cashing, cash advances, conversion of coins, exchange of foreign currency, and gaming chips into currency for gaming guests
- Accurately completes all cashier paperwork
- Knowledgeable of paid in/out policies and procedures
- Understands AML and accurately logs all transactions that meet AML requirements
- Accurately processes Fast Cash ticket redemptions
- Supervisory accountability for all team members for day to day operations including hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation
- Implements training programs, establishes methods, procedures and safety guidelines required to maintain desired standards, and high quality service, then monitors results through inspection and makes changes if necessary
- Provides continuous positive coaching for development of employees
- Responsible for staffing and scheduling to meet business demands and ensure customer satisfaction
- Adheres to departmental, company, regulator, and internal control policies
- Performs all other related and compatible duties as assigned
Job Location
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