Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $12.00 - $14.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
flexible scheduling
Job Description
Our company operates a convenient and customer-focused retail environment dedicated to providing everyday necessities to a broad community. We specialize in delivering quick and efficient service for a wide range of products including snacks, beverages, groceries, and household essentials. As a convenience store, our primary mission is to meet the immediate needs of customers with a friendly atmosphere and efficient service. The workforce includes a team-oriented staff committed to maintaining a clean and well-stocked environment and upholding all regulatory standards related to retail sales, including the sale of age-restricted products. Our workplace values the importance of personalized customer service, positive communication, and attention to detail to ensure a welcoming experience for all visitors.
The role of a Convenience Store Customer Service Representative (Cashier) is essential in our day-to-day operations. This position involves operating the cash register and Point of Sale (POS) system efficiently to handle cash and credit transactions accurately, ensuring a smooth checkout experience. The ideal candidate will be responsible for greeting customers warmly, managing customer lines promptly, and upholding our Customer Service Agreement through positive interactions. This role requires a proactive approach to maintaining knowledge of our products, services, and loyalty programs to assist customers effectively. Additionally, the representative is expected to adhere strictly to all federal, state, and local regulations, particularly concerning the sale of age-restricted products, demonstrating integrity and compliance.
Beyond transactional duties, the Customer Service Representative will actively promote company programs and contribute to achieving sales and merchandising goals. Daily tasks include assisting with stock level maintenance, proper dating and rotation of food products, and reporting any equipment issues to management to ensure operational readiness. This role also involves participating in ongoing training programs, obtaining necessary certifications such as UST Class C and EBT Training, and potentially supporting the training of new associates.
Our company places a strong emphasis on professionalism, requiring adherence to company policies on grooming, cleanliness, uniform standards, and workplace conduct. The candidate must follow all health and sanitation procedures, promoting a safe and clean work environment. The position demands effective communication skills to listen to customer requests, handle complaints appropriately, and provide suggestions for improving sales and service quality. This multifaceted role is integral to maintaining the store's reputation for excellent customer service and operational excellence, making it a rewarding opportunity for individuals passionate about retail and customer engagement.
The role of a Convenience Store Customer Service Representative (Cashier) is essential in our day-to-day operations. This position involves operating the cash register and Point of Sale (POS) system efficiently to handle cash and credit transactions accurately, ensuring a smooth checkout experience. The ideal candidate will be responsible for greeting customers warmly, managing customer lines promptly, and upholding our Customer Service Agreement through positive interactions. This role requires a proactive approach to maintaining knowledge of our products, services, and loyalty programs to assist customers effectively. Additionally, the representative is expected to adhere strictly to all federal, state, and local regulations, particularly concerning the sale of age-restricted products, demonstrating integrity and compliance.
Beyond transactional duties, the Customer Service Representative will actively promote company programs and contribute to achieving sales and merchandising goals. Daily tasks include assisting with stock level maintenance, proper dating and rotation of food products, and reporting any equipment issues to management to ensure operational readiness. This role also involves participating in ongoing training programs, obtaining necessary certifications such as UST Class C and EBT Training, and potentially supporting the training of new associates.
Our company places a strong emphasis on professionalism, requiring adherence to company policies on grooming, cleanliness, uniform standards, and workplace conduct. The candidate must follow all health and sanitation procedures, promoting a safe and clean work environment. The position demands effective communication skills to listen to customer requests, handle complaints appropriately, and provide suggestions for improving sales and service quality. This multifaceted role is integral to maintaining the store's reputation for excellent customer service and operational excellence, making it a rewarding opportunity for individuals passionate about retail and customer engagement.
Job Requirements
- High school diploma or equivalent
- previous retail or customer service experience preferred
- ability to operate POS systems
- basic math proficiency
- excellent communication skills
- UST Class C Certification
- EBT Training Certification
- compliance with company grooming and uniform policies
Job Qualifications
- High school diploma or equivalent
- previous experience in customer service or retail preferred
- familiarity with Point of Sale (POS) systems
- effective communication and interpersonal skills
- ability to work in a fast-paced environment
- basic math skills for handling transactions
- knowledge of federal, state, and local regulations related to retail sales
- UST Class C Certification
- EBT Training Certification
- ability to follow detailed procedures and company policies
- team player with a positive attitude
Job Duties
- Provides positive, personalized customer service by greeting each customer in a friendly manner per our Customer Service Agreement
- runs a Point of Sale (POS) system and monitors customer lines in order to expedite the sales process
- maintains knowledge of products, services, and Loyalty program offered by the Company and knows how to complete associated transactions
- adheres to federal, state and local regulations and prohibits the sale of age restricted products to individuals under the minimum age requirement
- takes an active role in promoting programs introduced by the Company
- ensures established standards are adhered to
- listens and responds to customer requests and follows Customer Service Agreement guidelines
- forwards customer complaints, issues and all information to Management as needed
- completes Daily Task list items assigned by Manager
- helps ensure equipment is operating correctly and communicates to Management when maintenance is needed or issues arise
- learns and follows applicable policies and procedures including, but not limited to, grooming, cleanliness, uniform policy, eating, drinking and smoking policy and overall professional appearance, as is outlined in the Company Handbook
- UST Class C Certified
- EBT Training Certification
- follows and complies with all health and sanitation procedures and adheres to safe work practices
- helps ensure proper stock levels, dating and rotation of all food products and supplies
- attends Company required training programs
- assists in training fellow store associates on existing and new training programs as needed
- provides suggestions for and actively participates in improving sales, margins and execution of merchandising and marketing programs
- completes other duties as assigned by Management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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