Cashier/Customer Service Manager

Omaha, NE, USA|Onsite

Job Overview

Compensation

Type:

Salary

Rate:

Range $59,916.00 - $74,295.00

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

Flexible work schedules

Employee Assistance Programs

Job Description

NFM is a well-established company dedicated to delivering exceptional customer service and efficient cashiering operations in the retail sector. Known for creating an engaging shopping environment, NFM strives to offer its customers personalized experiences that contribute to their overall satisfaction and loyalty. The company values teamwork, professionalism, and a customer-first approach, which has helped it build a reputable presence in the marketplace. As part of its growth and dedication to service excellence, NFM seeks a Cashier/Customer Service Manager to join their dynamic team and lead the cashiering and customer service departments with a strong focus on staff development and operational... Show More

Job Requirements

Bachelor's degree in business or related field preferred
3-5 years of customer service experience that has included answering customer questions and concerns on a regular basis
2 years of supervisory or management experience
1 year of retail experience
English/Spanish bilingual speakers preferred
Ability to work night, weekend and/or early morning hours based on business needs
Data entry skills per established department requirements
Knowledge of Microsoft Office software applications
Pre-employment screening includes criminal background check

Job Qualifications

Bachelor's degree in business or related field preferred
3-5 years of customer service experience including answering customer questions and concerns on a regular basis
2 years of supervisory or management experience
1 year of retail experience
English/Spanish bilingual speakers preferred
Ability to work night, weekend and/or early morning hours based on business needs
Data entry skills per established department requirements
Knowledge of Microsoft Office software applications
Pre-employment screening includes criminal background check

Job Duties

Manage recruiting, hire, coach, train, schedule, set goals and provide feedback
Govern complete timekeeper functions, administer benefit pay accurately and track staff paperwork regarding job orders, class changes and terminations
Collaborate respond to all communications daily and attend schedule training events
Resolve receive and follow-up with appropriate manager for all escalated customer situations
Lead follow policies, discipline staff as needed, control expenses and turnover
Support special events staffing and set up, finance and leasing programs and Berkshire Hathaway Shareholder on-site events

Job Location

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